Stayed 2 nights in Singapore at Hotel Bencoolen@Hong Kong Street. Location is good, not too far from Clark Quay MRT station and easy walking distance to both Clark Quay and Boat Quay. Hotel appears to have aged some since photos shown online. Room was clean but condition of room and common areas no longer new. See photo of Garden Patio as representative. (Some of the trellises missing from wall and overall, garden patio probably not as nice as it once was). Room was lower priced than some of the newer hotels in area, just not as nice. Coffee machine in lobby was good and included breakfast wasn't bad. Had intermittent issues with door lock. Sometimes it worked and sometimes it didn't. Perhaps batteries low. Reported to front desk. Attendant checked it out and said "it worked for them" so they didn't do further follow up. Was hoping to get "more than we paid for" but probably got "what we paid for".

There was a huge pillar in the room that meant you could only get in and out of one side - not good for a double or a premium room.

First off, the location is superb. Within walking distance to Chinatown, the beautiful Lau Pa Sat hawkers center, Gardens by the Bay and, of course, Marina Bay Sands. The hotel is also one block from the local bus line to the Orchard Road shopping area. So, a very convenient hotel. The hotel itself is in excellent condition. It having a small real estate footprint, it has a modest lobby where they serve the free buffet-style breakfast, but who needs a massive lobby to hang around it. The room was spacious, clean and perfectly functional. Lots of lighting options, blackout curtains, big TV and plenty of fast hot water in the shower. The Bencoolen is a great centrally located base for a trip to Singapore. I stayed two nights. The desk people were very polite and helpful, even though they were very busy at times. I did not use the pool.

No internet…..pool was falling apart and moldy ….

If you're staying here for the Grand Prix, it's an ok walking distance to the track, Funan and Raffles City. The property is very tired and in-room facilities extremely limited. I'd call this a no frills accomodation. I stayed in the loft suite which in essence was tiny. Leaking shower that wouldn't drain properly, water came on and off whilst in the shower. Breakfast in the morning was very limited and not worth it, better to go for a walk to a nearby cafe or shopping centre.

Our room and bedding was very clean and clean towels and toiletries every day. The towels were grey rather than white. The hallway on our landing needed hovering when we arrived, and wasn’t done for three days. The gentleman who checked us in was not friendly at all. Breakfast was a free for all and not enough tables. We ended up just having toast it was easier. The daytime reception staff were very friendly and helpful with directions. But I am unsure how they were a four star!! We would not go back

Easy access to China Town and shopping. Friendly staff. We had a comfortable stay.

The aircon wasn’t working in the hotel room when we checked in so we were shifted to a premier room which was more spacious. The bed was very comfortable and the room clean but the hairdryer didn’t work, there was only hot water coming out if the tap in the vanity basin and the shower nozzle pointed towards the shower door. A jug was provided in the room with tea and coffee but no milk. When I added fir milk the receptionist advised they didn’t supply milk. This was the same in the breakfast room, tea and coffee but no milk. The breakfast was geared towards the Asian market but limited options for european guests. There was one knife provided for the butter for toast and one for the jam which was very unhygienic in these Covid times. I asked for another knife and was given a plastic one which was good but there should have been knives provided, The hall areas needed vacuumed and the breakfast area was grimy. All in all it was a very disappointing stay. To pay nearly $300 for such a poor quality property is unacceptable. Please consider a partial refund for the poor quantity of this property.