Good place to stay in downtown Kigali , the hotel is a bit old but it’s clean and the staff is great.

Beautiful room with all commodities. The view was nice too. The service is good. Nothing special to reproach them

Although the room showed a bit of wear, it was very clean, had a great view, and the amenities were excellent (safe, slippers/bathrobe, tea and coffee in the room, bottled water, etc). The wifi was strong (the best I had in Rwanda) and the a/c worked well. The breakfast was delicious and offered a good variety. Everyone that worked there was helpful and accommodating, especially the front desk and the breakfast crew (thank you!) My only complaint is that the listing on Expedia says they have a free shuttle to/from the airport. The shuttle is only free from the airport to the hotel. You have to pay $20 from the hotel back to the airport. Overall, great hotel in the heart of Kigali!

Pros: Great reception from the airport by hotel driver (Geoffrey night Driver), such a humble and respectful gentleman. Clean room & premises in general. Friendly and helpful staff from concierge especially (Nancy), reception and housekeeping (Valence). Cons: Poor services at the bamboo restaurant. Ordered room service for breakfast at 9 am, had to make 4 follow up calls only to receive cold food some few minutes to 11am. I requested for salt from one restaurant staff, he never returned, so I ate my food with no salt. The fridge in the room did not work the whole time I stayed in the hotel and the wifi was not working sometimes.

I loved my stay at the hotel. However, I would encourage them to work on the internet. As a foreigner, we depend on the internet for communication while we are away; however, the internet connection is so poor that it cannot sustain a WhatsApp call. Otherwise, everything was perfect, and I am looking forward to another trip

We had the best time at this hotel. Even though our flight was delayed by 2 hours, there was no delay at the airport and we got to the hotel safely. The check in process went very smoothly. We had a great view of the city on the 12th floor. The bed was pretty firm.

The hotel is good but its in the center of city market. The staff is very helpful and cooperative.

Traveller from the UK. Overall this hotel is clean and comfortable but in need of a lick of paint and some new decor. However the staff really make you feel welcome, and were friendly to talk to and a good source of information for where to go in Kigali. As an example of how great I found the staff I'd ike to mention 3 people in particular who made my stay a good one. Firstly the housekeeper Valen who cleaned my room everyday. He was very helpful and courteous. Nothing was a problem and the room was cleaned to a high standard. Secondly my friend who works in the restaurant Emmanuel ( Gisanura) who I had long chats with on his night shift about the culture in Rwanda in general, history of the region, and he gave me an excellent tip to visit the Richard Kandt museum which is walking distance form the hotel. This guy knows Rwandan history and culture and it was a pleasure to exchange information about our respective homes. His service in the bar was excellent. Thirdly I want to mention the driver Ernest who took me to Acajera National Park. This guy was able to answer all my questions about the country and was a good natured and enjoyable person to travel for 12 hours with. He did some serious driving, as he drove us there and back for 6 hours and also drove me around the park for 6 hrs (he knows the park very well,every twist and every pothole in the park was skillfully navigated).The Chinese food only menu in restaurant is very limiting. Breakfast variety could be better