Quiet and friendly

I was for a long time in this hotel and I suggest it. High quality hotel, very clean, safe, with a good range of service available and kind staff available to support for every necessity. Very good experience for a long stay period.

I would say that if I desperately needed a place to sleep and this was the last property, I would scoot past it without a thought! I almost met my death at this property when I slid and fell in the bathroom while taking a shower. I survived with a bursted elbow - with blood all over my beddings. My room, like all others at this property, had a smooth tiled shower area with no bath mat or shower slippers provided. Simply said, it created the perfect environment for a classic slip and fall disaster in waiting. As fate would have it, I stepped into the bathroom for my shower (right before going to bed) and just as I was almost done, I slipped and fell - thanks to the soapy water on the floor. Luckily, I survived what could’ve been catastrophic. It only got worse when later, I spoke with staff who were ostensibly authorised to make decisions on behalf of the hotel management, decided that my complaint was not concerning enough to escalate. Even when they promised they would follow up with me, to date, I have yet to hear back – never mind the times I have tried to reach out to them. Suffice it to say that I rarely leave negative reviews for businesses especially in Kampala, but this is one I find, I just couldn’t help. The hotel management was given an opportunity to ‘rise to the occasion’ long before this review was posted, in vain. P.S. I have pictures to back up all my claims!!

I would say that if I desperately needed a place to sleep and this was the last property, I would scoot past it without a thought! I almost met my death at this property when I slid and fell in the bathroom while taking a shower. I survived with a bursted elbow - with blood all over my beddings. My room, like all others at this property, had a smooth tiled shower area with no bath mat or shower slippers provided. Simply said, it created the perfect environment for a classic slip and fall disaster in waiting. As fate would have it, I stepped into the bathroom for my shower (right before going to bed) and just as I was almost done, I slipped and fell - thanks to the soapy water on the floor. Luckily, I survived what could’ve been catastrophic. It only got worse when later, I spoke with staff who were ostensibly authorised to make decisions on behalf of the hotel management, decided that my complaint was not concerning enough to escalate. Even when they promised they would follow up with me, to date, I have yet to hear back – never mind the times I have tried to reach out to them.Suffice it to say that I rarely leave negative reviews for businesses especially in Kampala, but this is one I find, I just couldn’t help. The hotel management was given an opportunity to ‘rise to the occasion’ long before this review was posted, in vain. P.S. I have pictures to back up all my claims!!

This place is modern and in very good condition. The quality of the finish is much better than that in other properties in Uganda. I loved the layout of the apartment and the amenities.

Nice room in an ok hotel. Elevator broken and breakfast a bit limited but the room was very nice and comfortable.

I stayed here at a very good nightly rate in Dec 20. The rooms (suites) are very small. Unsure whether the very disappointing service was Covid-driven or if it´s always this average. Over a three night stay breakfast was never served on time, we never received what we ordered, and no one really appeared to care. The restaurant was being refurbished but we weren´t told at booking or check-in. At the rate we paid it was just about acceptable but at normal rates you wouldn´t. And we won´t again.

Rooms are modern, spacious and comfortable. Hotel restaurant has delicious food for lunch and dinner options. Staff are courteous and attentive.

Comfortable, modern rooms, fairly spacious. Decent breakfast buffet selection. Very good restaurant for evening meals.

Excellent service and attentive staff. Very nice setting in Kampala

Excellent service and attentive staff. Very nice setting in Kampala

Very nice comfortable hotel. Friendly cooperative staff . Arranged for airport pickup and drop.

So far, so good. Staff well-trained with a strong service orientation. Nice roof-top Cafe. Good food with large portion servings. "Free" buffet breakfast was pretty good.

Courtesy of the staff towards the guests, which allows a pleasant stay

Another great stay. My go to place in Kampala - convenient location, functional suites, great staff.

Another great stay. My go to place in Kampala - convenient location, functional suites, great staff.

Hotel was clean, comfortable, and centrally located

Great front desk staff. Very clean and comfortable. Hot water never got more than warm. Wifi is not consistent. I would not recommend drinking at the rooftop bar unless you want to pay 2-3 times more than other places.

Great location. Close to Acacia Mall, opposite Uganda Museum. Staff is excellent. Rooftop bar is nice. Good food reasonably priced.

Great hotel.

Great hotel. They could use some new towels though.

Great customer care at the front desk . Very helpful and courteous staff . Rooms are very nice with top notch design. Will surely visit again .

Very nice hotel. Strongly recommend it. Very nice area of Kampala

Worst customer service I have experienced. From the room being under the kitchen & woken at 4am, to having no electricity in just my room, to having rude wait staff who deliberately did not serve the right drinks. I complained to management for them to offer a complimentary dinner, only to be charged for the meal. Its a pity as apart from the very hard bed, the hotel has a great set-up.

Decent accommodation for business or leisure. They can do better with the breakfast options

I was working around Mulago Hospital for a few days - this well equipped hotel is close by (10 minutes walk).

Rooms are good and so are the amenities. The only issue I face was bad wi fi. Treadmill in fitness room was having issues. Breakfast was good.

Good stay. Disappointed with the unexpected charges tagged onto our bill at the very last moment.

The Arcadia Suites has all the amenities to make it a home away from home, including a kitchenette, large seating area, large comfortable bed and fine shower facilities. Not much else is needed. The breakfast is on the top floor, buffet style and is excellent. The view is impressive, especially as the sun rises or sets, across from a park where you can view many different kinds of birds. There are comfortable side rooms on the same floor that are idea for small meetings or discussions. The staff are friendly, helpful and willing to go the extra mile if there are difficulties. The only down-side is the internet; the bandwidth does not allow for much more than e-mail. The IT department valiantly and supportively tried to keep to a high standard, but until they obtain a new provider, I fear the difficulty will continue.

The staff at this hotel are really friendly and professional. I travelled on a business trip which means I needed internet to do my work - this was non existence and it really impacted my work. The rooms does not have blackout blinds, this means you get a lot of light streaming in uncontrollably. I cannot sleep in a room with light so this gave me some really bad nights which again, affected my overall trip. I felt tired an fatigue through out my stay. The mattress on the bed had a thick plastic protector, this made the bed felt like wood. It was extremely hard to sleep on. I had to remove it on my second night. Other than the bad internet, window blinds and the hard floored bed, every thing else was perfect! The bar/resturant was my favourite place :)

Norah at the Receptionist was super helpful. She assisted with some internet connection and printing of documents.

Great stay, comfortable well appointed suites. Courteous staff. Had a memorable stay. Surely recommended for all travelling to Uganda.