I would say this is an ok place to spend a night. Unlike a lot of places in Tonga, I wouldn’t drink the water there. We had to ask for things like water, shampoo, etc. that were complimentary at other hotels. Pretty run down. My room had a broken sink bowl and the facet was so loose I had to hold it with one hand and turn it on/off with the other. The morning ride was ordered in time but there was no way to order an early breakfast. Friendly but we had to wake the night watchman up to help us with our bags. Won’t stay again but as I said, in a pinch it is ok for 1 night.

I liked the sea view Room, good location. Restaurant is open on Sundays . Overall enjoyed my stay .

To say this place is "dilapidated" is an understatement. I was ready to check out the moment I walked in to my room. HOWEVER, if a beachfront (balcony) room with a GREAT bed, HOT shower and super lovely staff are important to you, then give this place a go. There's so much to do in Nuku'alofa, that the rest doesn't matter.

My daughter & I really enjoyed our stay at the Emerald. The staff were very friendly, the Asian meal from their restaurant was v nice & it was worth while paying extra for the ocean view room

No hot water, no Wi-Fi Friendly staff only redeeming quality. Not worth the money their asking for, avoid if you can

To be honest I didn’t want to stay at this place had no choice. The staff are nice. The Chinese restaurant was very good. The room nice and clean and good Internet pleasantly surprised

Was quite dusty when we first arrived and noisy by the main road. Door to balcony didnt open easily but we got it moving. Extra bed was quite hard and frame was rusty. Staff were nice, we had lots of queries which they handled for us. Good location for town and was a good place to just chill in the evenings

The staff was very friendly. However, the hotel is completely run down: rust on the toilet seat, holes in the cupboard, wires and cables laid bare etc. etc. there’s been no maintenance for years …

The ceiling was damaged, curtain wasn’t in good condition and couldn’t cover at least half the windows.

Overall very disappointed in the condition of the hotel. And disappointed in expedia for refusing cancellation of my booking even though the hotel was not up to standards of what they were advertising. The photos they shared on their app is outdated. Their is rust and corrosion on the balcony rails, barely hanging on making it unsafe. And cabinets being eaten by termites. Will not book again n reconsidering using this app in future as well.

I like their service also place is clean and everything perfect to me thank you Emrald boss and staff for doing good job l love it .

Great location

The restaurant wasn’t serving food so I had to go to another hotel, for me that was a huge inconvenience.

It is nice place to stay , everything is close .

the hotel has more than enough of what i needed Staff are helpful and takes care of guests

Needs renovation, bed super har. Staff are super friendly.

The nicest staff on the Friendly Island. Really, the nicest people you can imagine. Helpful with airport transfer, car rental, advice what to see, where to eat, etc. Room was clean, spacious, breakfast included.

Staff were very friendly infact one of the staff brought freshly baked buns for breakfast. The downside is the facility is not well maintained. The doors facing the ocean were broken I couldn't lock them at night. Bad weather made is worse as rain water came into the room.

Staff were very friendly infact one of the staff brought freshly baked buns for breakfast. The downside is the facility is not well maintained. The doors facing the ocean were broken I couldnt lock them at night. Bad weather made is worse as rain water came into the room.

We could not have asked for better hospitality! The staff and service were excellent. The rooms are spacious and clean. The hotel is centrally located within a short walking distance to the Royal Palace, downtown Nuku'alofa, and Queen Salote's Warf. Overall, the Emerald Hotel is a great value with unbeatable service! Malo apito!

Air con in rooms. Clean and well serviced. Large rooms. Hot water. Comfortable bed and bedding. Close proximity to town and across the road from buses and beach/boardwalk.

Service is great but conditions of the building and room aren't great at all. TV is all Chinese, room doesn't seem clean. Also the room I had, had a light above my bed that would not turn off. Annoying when trying to sleep.

Terrible service and cleaniness. This place is not rcomended for a stay.

Only good thing about this hotel is it’s staff and it is Near the city center. Everything else in sub par.

Good location, excellent restaurant with delicious food at more than reasonble prices and superfast service. Finally staff were amazing!!- so friendly and helpful! Highly recommended.

The place is nice and my room was cozy. Friendly staff and helpful.

Central hotel but lacked outdoor space. Friendly staff but needs some upgrading

this is a hotel that is close to town and also the wharf if you are planning to do any whale watching. It is probably more suited to business travellers than tourists as there is no beach and not a great deal to do in the hotel.

this is a hotel that is close to town and also the wharf if you are planning to do any whale watching. It is probably more suited to business travellers than tourists as there is no beach and not a great deal to do in the hotel.

It was awsome the staff was really good and friendly.

I like the location as it's very central and also on waters edge. Restaurant makes really nice Chinese food.

I like the location as its very central and also on waters edge. Restaurant makes really nice Chinese food.