Such a cool, modern, classy place!! Beautiful rooms, grounds. restaurants, and view. I cannot recommed this place enough!! I can't wait to go back Really great staff, cool views, nice beach, awesome bar on the roof.

Such a cool, modern, classy place!!Beautiful rooms, grounds. restaurants, and view. I cannot recommed this place enough!!I can't wait to go backReally great staff, cool views, nice beach, awesome bar on the roof.

Very good. It cannot be better. It is the best hotel I have ever stayed in

It is a great surprise for me. Such a wonderful hotel at a good price. Nice facility, very clean, modern design. Beautiful landscapes. Access to a small quiet clean beach. Very friendly staff, nice and warm. The breakfast buffet is superb, big selection, both chinese food and western style. Plus, it is right next to the biggest food and shopping center in this area. There is a shortcut from the courtyard of this hotel, that takes you two minutes. Definitely will come back!

Room wasn’t ready until almost 2 hours after check in time and the staff didn’t do much to ease our wait. Pool had missing tiles and some loose tiles and some trash. Nice hotel bar with views (the ones showcased in many of the hotel’s photos) is only open for club guests from 6-8pm and only till 11pm for normal guests. Food offering does not match the five star hotel, except in price.

Room wasn’t ready until almost 2 hours after check in time and the staff didn’t do much to ease our wait. Pool had missing tiles and some loose tiles and some trash. Nice hotel bar with views (the ones showcased in many of the hotel’s photos) is only open for club guests from 6-8pm and only till 11pm for normal guests. Food offering does not match the five star hotel, except in price.

everything was smooth and weather was perfext will be back soon

There was a mixed up with the bookings when we arrived. We booked the Huan Villa but when we arrived it was advised that there were no more villas. They placed us in two executive suites for the first night and upgraded us to the presidential suite for the remaining two nights. Staff were friendly and helpful. Services throughout our stay was great, would definitely revisit

We arrived at 2:30pm and waited for 2 hours till 4:30pm to get a room ! Staff claimed that my room are not yet ready! Disappointed for the late check in ! And in the second day ,after playing at the pool till 3pm and back to room for rest ,sadly the room has no housekeeping service ,I didn’t put any do not disturb alert n after clarify ,staff said too busy so not yet do the house keeping. What a bad experience ! The facilities overall meet a 5 star level however the services is much much below standard.

The hotel room was clean and had very good facilities. The staff are extremely friendly and helpful. Special mention to Terence Ng from Yu Cun restaurant who made our stay extra special with his hospitality. There was also a shopping/food complex just outside the hotel. Only thing that I did not like was the check-in which took very long with barely any air con at the reception area (had to also stand to wait in the queue).

Breakfast had to line up for a bit but overall good food and good service. Hotel is very kids friendly. Dinner at Chinese restaurant was awesome.

Breakfast had to line up for a bit but overall good food and good service. Hotel is very kids friendly. Dinner at Chinese restaurant was awesome.

The staff are really nice and helpful. Room are definitely clean and neat. Especially the bath tube which I love the most

This hotel is as good as the description. However, there are 3 things that was discouraging: 1. The hotel doen't provide chairs and beach umbrellas at the beach. Understand it's a new rule from the local Government (explained by a staff), but it does affect the value from a guest point of view. 2. Some facilities are getting old and stained, in need of some maintenance. 3. One of pools there was for adults only when I visited 2 years ago. It was a great area to relax, have a swim, drink and eat. However, it's now full of kids... jumping and yelling, the same as the other pools.

This hotel is as good as the description. However, there are 3 things that was discouraging:1. The hotel doent provide chairs and beach umbrellas at the beach. Understand its a new rule from the local Government (explained by a staff), but it does affect the value from a guest point of view.2. Some facilities are getting old and stained, in need of some maintenance.3. One of pools there was for adults only when I visited 2 years ago. It was a great area to relax, have a swim, drink and eat. However, its now full of kids... jumping and yelling, the same as the other pools.

Great pool area, nice breakfast and high quality rooms. The beach is a public beach and not really so swimmable. There is a small mall with some restaurants attached to the hotel, otherwise nothing else anywhere near the hotel expect other resorts.

Wifi is bad. Can easily get insects bites, provide insects repellents.

Wifi is bad. Can easily get insects bites, provide insects repellents.

Good

Good

Overall is very good except both WiFi and network is very bad

very good

There were 3 main restaurants. We tried them all. All were nice. The kids loved the fun pool (tipping bucket and slides). Hotel staff were helpful and the house keeping people were exceptionally efficient.

Grand suite room is very large and comfortable. Perfect for family with two children. Pools are excellent and staff very helpful.

Grand suite room is very large and comfortable. Perfect for family with two children. Pools are excellent and staff very helpful.

its perfect and we got a free upgrade. Bed was super comfy and love the bathtub view a lot

It was a great stay. Clean & comfortable and staff are professional.

Check in was slow and the room wasn't ready when it should have been. Hotels.com said there was a sofa bed in the room, which is why we booked it as we have 2 young children, no sofa bed when we got there, they had the description wrong!!! We eventually got a roll away bed for the children, but it wasn't really big enough. Room service, the main grill, the lobby, the pool, all served the same limited menu, it needs more differentiating between them and the main grill restaurant had a great menu at lunch time, but then a very restricted one in the evening!!! Room was great, nice and big, great view and a huge bath overlooking the sea, but do try to get a high room or you will have to drop the blinds when you get into the bath! Great pools, if a bit cold, shame there is NO swimming allowed on the beach, think this should be down to personal choice and not just a blanket policy. Also the pool bar could have been a great spot for a sundowner, unfortunately there was hardly ever someone to serve there, no stock unless you wanted Chinese beer, and half the view is ruined by a big brick building right next to the bar, not sure what the architect was thinking!!! This all sounds negative, however we had a great time, sunshine, pool, food and drink, lovely grounds!

The room is big and clean. The bathroom is extremely big and spacious - with a toilet cubicle on its own, a showering facility and an open concept bathtub.

This resort is new and very clean. It's particularly suitable for families with kids as it has got a child pool, indoor playground (the Camp Hyatt). Camp Hyatt also provides various programs for parents and kids. Hotel staff are very polite, patient and enthusiastic with their work, especially those from Camp Hyatt. We had a very good time at Grand Hyatt Sanya Haitang Bay Resort & Spa. I would recommend this resort for those families with kids.

Very good breakfast and nice resort. Good price is inflated and not reasonable. Room cleaning sometimes is not through but it was corrected after request.

Received and welcomed by a team of professional staffs. During the stay of 4 days, experienced exceptional hospitality services of an international brand style covering room service, catering as well as facilities all around. The only criticism is that the location is quite remote from towns of Hainan.