Friendly staff. Overall clean and comfortable bed But need to have hairdryer in room

Friendly staff. Overall clean and comfortable bedBut need to have hairdryer in room

The room was clean, staffs are friendly. Location was near to shopping centre.

Very convenient.. cheap and clean too

Good location whereby its in the town center, easily access to shopping mall 5-10 mins away from hotel via taxi/grab car. There's a supermarket located right next to the hotel. The hotel room condition is normal but the towel is a little bit dirty and noise separation is a little poor where you can hear neighbor guests talking and showering. Overall it was a pleasant stay for this good deal of hotel price.

Good location whereby its in the town center, easily access to shopping mall 5-10 mins away from hotel via taxi/grab car. Theres a supermarket located right next to the hotel. The hotel room condition is normal but the towel is a little bit dirty and noise separation is a little poor where you can hear neighbor guests talking and showering. Overall it was a pleasant stay for this good deal of hotel price.

my dad left his wallet in the hotel room and only realized it after we left the hotel 30mins ...I quickly make a call to the hotel receptionist and informed them about the wallet..10min later they called me back to informed that they had found the wallet...we were so thankful that nothing was missing..staff were very helpful and nice.:)

Had a very bad experience at this hotel. They put me on smoking room on first day although I booked non-smoking. I agreed since it was told only for one night. The second day when I asked for room change they insisted that the room I am staying is non-smoking and they can put air freshener. Another bad thing was I left a personal equipment in the room but when I called back after checkout they denied of any personal item left behind.

Had a very bad experience at this hotel. They put me on smoking room on first day although I booked non-smoking. I agreed since it was told only for one night. The second day when I asked for room change they insisted that the room I am staying is non-smoking and they can put air freshener. Another bad thing was I left a personal equipment in the room but when I called back after checkout they denied of any personal item left behind.

The hotel was quite good, reception staff are friendly. Except that the daily breakfast definitely need to improve. Food are cold n not serve warm. person who fryung egg has no experience? egg shell found inside omelette. Choices of breakfast really no good, little selection, fried chicken are always too dried n Hard to eat. Might not consider staying here again UNLESS breakfast improve their STANDARD

Nice hotel, perfect location(about less than 5 minutes driving to Tunjungan Plaza), around 2 minutes walking to Hokky supermarket. The room is spacious, the Air Con is cold, nice view from the room(can see the Suramadu bridge from my room which is at 18th floor). The breakfast was okay, nothing too fancy, regular fried rice, noodle, porridge, and some pastry more than enough for me. Only thing that bad for me is the limited parking spot. Good thing they have free valet service. Overall, for hotel that cost less than 50 bucks this one has the best value for money.

Nice hotel, perfect location(about less than 5 minutes driving to Tunjungan Plaza), around 2 minutes walking to Hokky supermarket. The room is spacious, the Air Con is cold, nice view from the room(can see the Suramadu bridge from my room which is at 18th floor).The breakfast was okay, nothing too fancy, regular fried rice, noodle, porridge, and some pastry more than enough for me. Only thing that bad for me is the limited parking spot. Good thing they have free valet service.Overall, for hotel that cost less than 50 bucks this one has the best value for money.

HOtel is nice, breakfast is good. Like the marble dressing table, n the chairs.. looks classy. Will want to stay in this hotel again if back in surabaya

Nice hotel, nice bedroom, good location, good breakfast

Nice hotel, nice bedroom, good location, good breakfast

The staffs are very nice and polite. the location is good, near the city center. the room was clean and big enough. breakfast was good, many foods with good taste. Value for money. The building is new, the concept is luxury and modern. I ever stayed here for several times and will be back at this hotel on the next business trip in surabaya. Thank you!

The staffs are very nice and polite.the location is good, near the city center.the room was clean and big enough.breakfast was good, many foods with good taste.Value for money.The building is new, the concept is luxury and modern.I ever stayed here for several times and will be back at this hotel on the next business trip in surabaya.Thank you!

Pros: 1. Breakfast. Lots of varieties, including local fares. 2. Central location, convenient access (walking distance) to shops and restaurant. 3. Friendly staff. Cons: 1. Check-in time is consistently late. We arrived at 12:30pm and the room wasn't ready, which is ok because the official check in time is 2pm, and we were told that it will be ready within 30 min. So we left to a nearby restaurant for lunch and came back an hour later and the room still wasn't ready. I thought well...ok, even though we were told that it should've been ready it's still not 2pm yet. We waited until close to 3pm to get into our room. And I dare to say "consistently" because we have other family members staying at the hotel who checked in at a later date and they received the same result. 2. Room AC needs servicing (not cold enough). 3. Light switches order and location are confusing. 4. My request for additional clothes hangers was declined...go figure. We're part of a wedding contingent so we have a little bit more clothes/ dresses to hang, and so I don't think additional hangers are a lot to ask. But I couldn't get them...and that's after calling housekeeping 3-4 times and being told that someone will return my call shortly...which didn't happen.

Pros: 1. Breakfast. Lots of varieties, including local fares.2. Central location, convenient access (walking distance) to shops and restaurant.3. Friendly staff.Cons: 1. Check-in time is consistently late. We arrived at 12:30pm and the room wasn't ready, which is ok because the official check in time is 2pm, and we were told that it will be ready within 30 min. So we left to a nearby restaurant for lunch and came back an hour later and the room still wasn't ready. I thought well...ok, even though we were told that it should've been ready it's still not 2pm yet. We waited until close to 3pm to get into our room. And I dare to say "consistently" because we have other family members staying at the hotel who checked in at a later date and they received the same result.2. Room AC needs servicing (not cold enough).3. Light switches order and location are confusing.4. My request for additional clothes hangers was declined...go figure. We're part of a wedding contingent so we have a little bit more clothes/ dresses to hang, and so I don't think additional hangers are a lot to ask. But I couldn't get them...and that's after calling housekeeping 3-4 times and being told that someone will return my call shortly...which didn't happen.

Great place to stay in surabaya. Clean room, good location. Nice, friendly, and welcoming staff. Would definitely recommend and stay at again.

Located in a central yet quiet area of Surabaya. 10 minutes walking distance to 2 shopping malls. Only 1 km from main railway station. Very modern outfit. Excellent buffet breakfast.