Ellerslie Palms Motel

been staying here several times

Staff assistance was prompt and helpful. The room had some obvious damage and the front curtains were unable to be shut properly for privacy.

The facilities were good and the room was fine. However, the customer service needs improvement. There was no staff at the reception, and although we called the contact number, the response was very slow. Our request to replace the stained towel and broken electric kettle was not addressed.

The room itself was ok but some patches on the walls were damaged and not repaired. But the checking in was horrible! I had to ring this number, then I got someone on the phone that demanded I tell her my credit card number or I wouldn’t be getting access to a locked box which has my key in it. There were other people in the room yet I still had to give them my number. I explained that the payment had already been done but she said she needed my number to verify or guarantee the payment. It was very hard to do and I told someone else to get out of the room so they couldn’t hear me hear my numbers . Very frustrating!!! I will never go back there again even though it was ok room. But I could have been overheard !!