Metro Hotel Executive Suite was a filthy room without towels, soap, shower curtains with a dropping curtain that streamed in light and prevented me from sleeping. I checked out after the first of what was meant to be a 6 night stay. Metro Hotel agreed and promised to refund me for the remaining 5 nights only to then refuse to refund me.

Metro Hotel Executive Suite was a filthy room without towels, soap, shower curtains with a dropping curtain that streamed in light and prevented me from sleeping. I checked out after the first of what was meant to be a 6 night stay. Metro Hotel agreed and promised to refund me for the remaining 5 nights only to then refuse to refund me.

The breakfast was okay, room was clean and nice. However, there were lots of mosquito and the Air-condition was not cooling. I was transferred to another room after I complained, but same problem.

It did say free shuttle but at 3.30am i had to get the reception boy to find me a tuk tuk to the ferry which i paid for.

It did say free shuttle but at 3.30am i had to get the reception boy to find me a tuk tuk to the ferry which i paid for.

The staff were exceptionally nice and helpful. Of special mention here will be the young man, called Saidu. The manager too was very considerate and nice when I wanted an upgrade. I'll stay there again and will book for my staff when they go to work in Freetown.

The staff were exceptionally nice and helpful. Of special mention here will be the young man, called Saidu. The manager too was very considerate and nice when I wanted an upgrade. Ill stay there again and will book for my staff when they go to work in Freetown.

Excellent services rendered to me by friendly staff.I was overwhelmed with the type of services that I received throughout my staying at this property. It is actually a pretty and good place to stay and have a peace of mind

They need to improve in their customer services, maintained the property and other necessities.

I liked the cleanliness and the staff being polite BUT the place is not a hotel - maybe a back packer, low level B&B and certainly not worth the price - 30USD or less will be indicative if the class of accommodation it is in. Charging close to 60USD is really not right.I have pictures showing the rooms

I liked the cleanliness and the staff being polite BUT the place is not a hotel - maybe a back packer, low level B&B and certainly not worth the price - 30USD or less will be indicative if the class of accommodation it is in. Charging close to 60USD is really not right.I have pictures showing the rooms

Friendly staff Poor location No restaurant, even nearby

Friendly staffPoor locationNo restaurant, even nearby

Good place and nice lication

Great location, good clean room, excellent wifi and air conditioning. No food available at the hotel but plenty of takeaways and supermarket nearby.

Clean facilities and friendly staff. Recommended

Friendly staff and clean rooms and facilities. Recommended

The overall condition and there is always staff at hand ready to assist. I like the location also.

I stay in hotels several times a week and this is the worst hotel I’ve stayed at. The room was dirty, bathroom was dirty, and the room they moved me to, the sink leaked.

The hotel is very conveniently located - bank across the street, supermarket, and two good restaurants. It is a good choice for someone with a built-in infrastructure, i.e., driver, but the staff would be less able to help a first-time traveler or solo traveler. The only staff member who was attentive was the woman at reception. Though I was assured of airport pickup there was no one to meet me at the ferry terminal, for example. The room in the photo is the suite, if you book the standard room there may not be a desk but you will pay extra for the suite in case you need to budget. I felt like I had to ask for many things - the wifi was not working for a week and then there was construction on my room. The manager is nice but the staff need more training.

Excellent friendly venue to stay with very helpful staff available 24/7. Ive been 3 times and always feeling welcome and well supported.The Hotel has incredibly services to and from the Airport and whilst at the Hotel. Great location with easy access to the hotspots in and around the City of Freetown; these include easy access to the Beaches, Night Clubs, City Centre etc

Excellent friendly venue to stay with very helpful staff available 24/7. Ive been 3 times and always feeling welcome and well supported.The Hotel has incredibly services to and from the Airport and whilst at the Hotel. Great location with easy access to the hotspots in and around the City of Freetown; these include easy access to the Beaches, Night Clubs, City Centre etc

Very efficient staffs. Always ready to help. Noting else...I had a relaxing time

I arrived very late at the hotel, but the night staff took care of me and even found food. My room wasn’t in perfect condition so the owner upgraded me to their best suite. I really appreciated all the efforts of the staff to make you comfortable

The hotel is well situated near the city centre and the staff are super friendly. The accomodations are pretty basic, but the rooms are kept clean. There was a strong presence of mold in one room, but it is rainy season and the staff gladly moved me to another room as soon as I asked. Breakfast was simple but tasty and they were accommodating to my vegetarian dietary requirements.

Great location, stay was comfortable and nice.

The photo isn't an accurate representation of the hotel rooms. That is the suite . The rooms have been renovated but are average. Falling apart already . Good cafe across the road . The hotel only has breakfast and drinks . Wifi was ok . Generator is on so try and take a back room which gives a good mt view

The photo isnt an accurate representation of the hotel rooms. That is the suite . The rooms have been renovated but are average. Falling apart already . Good cafe across the road . The hotel only has breakfast and drinks . Wifi was ok . Generator is on so try and take a back room which gives a good mt view

Hotel has just completed renovations so everything is new. Only negatives are there are no dining facilities. If you arrive at night you're out of luck as you cannot even get drinking water. There are restaurants outside and a supermarket down the street. There are plans for a dining establishment.