Very good. I like it.

Nothing special other than convenience but one of the best luxury Hotel in Singapore for convenience.

The welcome drink at the Sunroom is amazing ! Thanks for early check-in and fast check-out !

Beautiful room beautifully laid out with incredible views of Singapore. The amenities in the room were excellent and the cleanliness was amazing. For anyone who doesn't know there is direct access to the Bugis MRT station via the hotel lift down to the B3 level which made it super convenient whenever setting out via the MRT. Took us 24 hours to work this out. Really good selection of eateries and Kopitiams in, around and under the building. The 7 Eleven was also handy for whatever munchies or basic grocery items you need all located on the B3 level.

Nice clean quiet good place to stay

Lounge area for guests with free coffee and snacks was a great plus. Room is spacious and clean, staff is attentive.

Loved the pool area in level 25 and the direct connection to public transport Didn’t like the price of the breakfast and the greedy procedure with the one free drink (seating only at the sunroom)

Beautiful design building and very nice customer service

Great place for stay.

Hyatt hotels are always amazing. The staff was great and very welcoming.

the servie shoule be improved.

I stayed in this hotel for 4 nights. The hotel provide two bottle of 5ml hand sanitizer upon my arrival. I have requested 2 times to Guest Sevices to refill it but no response. I guess this small bottle will f hand sanitizer must be very expensive. Also, there wa la a very big cockroach inside my room on the 3rd night which was terrible.

very difficult to identify the entrance for the first-visitor

Great stay!

Really enjoyed my stay. I'll be back! Great rooftop bar. Great pool too. The rooms are fabulous

Very clean and modern and I coped getting aorund with a knee scooter very easily (non weight bearing injury at present).

Nice room with good view and nice spacious bathroom but the airconditioning was noisy (it had to be kept on during the night otherwise the room would get too hot). The main thing for me was to get a good, quiet nights sleep but the aircon resulted in disrupted sleep, very annoyed.

I’ve stayed at a lot of 5 star hotels. But I’d rate this the best. Main reasons being helpful and accommodating staff. Carefully designed and spacious rooms, with epic views. The pool facilities and bar are fantastic. Could rate more highly. Thanks for a great stay. For me and my family.

The location of hotel is very convenient and near the Bugis mrt station

It was a wonderful experience for our family, we love the friendly staff, excellent service. I think the room designs should do better. They look nice but the ventilation of the bathroom is not so good. Rooms are specious but the lamps are too big and not so user friendly.

centrally located to many major sights.

ok

I liked this hotel a lot. For sightseeing, I think the location is excellent. It's centrally located, has a metro stop beneath the building, and I walked to many enjoyable locations like the museums on the Esplanade and Kampong Gelam. By metro, it's a short hop to Gardens by the Bay and lots of other places. My room was very comfortable, except there wasn't a chair with a back that could be used for working at the table in the room, even though all the online pictures show one or two of these chairs in the room. This made it more uncomfortable to work than I was expecting. The pool is amazing! I loved swimming there every night. Service was quite good. It was usually excellent, but there were a few times it could have been better. I missed having concierge services. It was a bit strange to have to ring the front desk with all kinds of questions, as I was directed to do. They usually answered them well enough, but it's different than having a concierge to help one engage with the city. The nearby Albert Center might not be one of the famous hawker centers, but I had some delicious meals there and enjoyed talking with locals. I'm glad I chose this hotel.

Hotel in good location and the room deco is modern and amenity practical. I found some of the greeting staffs lack knowledges.

Booked a sea view deluxe room Was given a room on 26/F with 90% of the view blocked by a tree. Complained to hotel and got offered to change to room on 33/F with real sea view. We travelled with our baby girl so it was such a hassle to check into a room, wait for their arrangement, move to another room with our luggages. The corridors were super narrow so if their housekeeping trolleys are out, you cannot walk pass the aisle properly. Water pressure very low. Mini bar not filled at all on day one when we checked in - told that it is free and we were not sure it was a miss until on the second day when drinks were filled. We stayed for 4 nights- baby toiletries when out they knew to dump the empty bottles but never refilled it until we asked again. Breakfast were ok- staff from the restaurants were v friendly and helpful.

Very nice hotel...except for the swimming pool was quite a disappointment...kids' pool water cloudy... :(

Great spread in buffet breakfast. Service rather slow. Room service forgot some of my requests. Connecting room was not maintained properly. Coffee maker spoilt.

Nice room and surroundings. Good concierge service.

Efficient check-in Friendly staff Great location, near to Arab Street where many Muslim restaurants are available Connecting to MRT Bugis Station (accessible from B3 floor) Room is spacious, clean, spectacular view of Singapore Flyer - Limited breakfast selection (stayed for a week but the menu did not change much except salad) - Steam room was under renovation (as told by staff of the hotel) but it was not mentioned at website - Small gym

Excellent location and clean, modern rooms. This is a pretty hotel with very nice amenities and very accommodating staff. Very convenient to have MRT (transit) in the lower level. I’d definitely stay here again!

Not as good as expected. Wifi super slow. They forgot to clean my room one day. There’s way better for the price.

Perfect! Thanks for all services!