P.C. Boutique H. Napoli Centro by ClaPa Group Dislocated Hospitality

Convenient to get to Serranto and Amalfi coast. Did not like the attitude at the reception

The room was spacious and clean to a high standard. The balcony was very pleasant- very wide and sunny with a good view over the harbour and surrounding area.

For a new traveller, using the QR code to check in and having to check in at a different address to the venue was a bit of a challenge. I couldn't find the check in address to check out and the process was a bit daunting. There were many people who were unaware of the requirement to provide a EU200 security deposit that would not be refunded until two weeks after checking out and were upset about the rule.

Ultimately I had a great room in a great area, but unfortunately my stay started off quite poorly. I was sold a room upgrade which I didn’t understand. I thought I was paying a cash deposit. They put me in a different building than I had originally booked, and as I walked out of the busy bustling area I did not feel very comfortable as a woman travelling alone that didn’t speak the language. I was so tired from travelling and overwhelmed by the number of unhoused people near my building that I waited until the following day to walk back to the building where the reception was, which was more than a kilometre away (my original booking was in a building about 120metres from reception). When I asked why I was put in a different building they then explained clearly that I had paid for a room upgrade. No one ever used that word the day I checked in. I let the staff know that I was alone and had no need for a large suite, and that I was uncomfortable in that area of town. Thankfully they were able to move me the following morning to another building nearby. I was then quite happy with my stay, but be aware if you do not speak Italian that you need to ask lots of questions at check in and be sure you are not paying for an upgrade that you don’t want.