Lotte Arai Resort

Simply Amazing!

Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our

Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.

Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives.