We stayed in Turquoise Tulum for 5 nights during our roadtrip across the Yucatan Peninsula. We didn't experience any of the negative things we read in earlier reviews, but of course every experience is personal. The property looked in good shape with two pools and a lovely outside area with a lot of greenery. We booked a bigger room with a private plunge pool. People who booked this room before, expecting a private fullsize pool didn't read the description properly. But it is an excellent addition to the room to dip into after a hot day out. Room was spacious and the shower was adequate. The pricing was excellent, although it was low-season. La Veleta is a neighborhood on the rise with lots of great restaurants and bars around. Walk to town is about 20-30 minutes (don't drive, parking is aweful). Bike ride to the beach is about 20 minutes. The bikes they have for hire can use some maintenance or replacing. Breakfast is simple but sufficed for us. For us, this was a great place to stay, especially with the pool floaty and their house cat who keeps you company during breakfast. Would recommend!

BEAUTIFUL AND CLEAN HOTEL. EVERYBODY WAS VERY KIND, EXCEEDED MY EXPECTION, LOCATED IN A NICE AND SAFE AREA.

The staying was excellent , friendly staff , clean rooms . Great location .

Staff really very nice and the location is very good.

This hotel and accommodation where amazing! The breakfast was good and the service was also good. The only thing is the location is a little off, but if you rent a scooter or a bike you can still see a lot of the beauty in Tulum.

Amazing hotel, staff were very friendly and tried to help with any requests. It’s a good location with a lot going on around it. We would have an appreciated being made aware beforehand that there is a building site next door, this only affects you if using the pool by the kitchen area. Also, opposite the hotel is Místico bar and hookah, a venue which seemed to think it was a night club but always appeared empty. You can hear the music clearly. We didn’t mind this as we could appreciate the area we were in, but would be good if you don’t like too much noise, not to have a room facing the road.

There was no hot water the whole stay after being told there would be water on the last day due to a water heater replacement. The AC was also right above the bed which dripped onto us the whole night and the wooden bed frame which is only a disaster for mold! The breakfast was also very minimal but ok. The only issue was that a cat jumped on me as I was eating the only day that we chose to dine there. Best part was the location. The street has lots of great local restaurants

The pictures of this hotel are pretty deceiving. The hotel rooms aren't clean, there's MOLD, DUST in the room (I have pictures to prove it), and products from the previous guest were still around. The shower was cold even though we escalated this every day nothing was done on the last night there offered us to shower in another empty room - how convenient (!) I am very disappointed with our stay. I will not be booking again ever

Just as pretty as the pictures

Filthy room and common area

I booked based on reviews but was not too happy with the stay. When we arrived they took us to the wrong room and we had a lot of luggage. The bathroom was still with the previous stays trash and toiletries all over.

Everything was fine, rooms could be much better with a wardrobe. No place to hang clothes. And breakfast can be better.

Do not recommend this is if you are looking for a HOTEL. This is more like a hostel. Low standard, everything is very simple. We were a couple traveling. This was definitely not what we had expected for the price we paid. We talked to other people who stayed there and they paid quite low price. The WIFI was very unstable and most of the time it did not work. We tried to complain about it, men the lady in charge was not much of help in general. She was not able to communicate in English but we tried transelating. But for this matter she said that is was due to weather and that we were in the jungle. But the funny thing was that the weather was just fine and WIFI was really good at the restaurants close by. We even talked to hotels.com several times to ask for a refund so we could check in somewhere else, but the hotel would just not respond to the request. They just delayed it until there was no longer a point, so we stopped asking and just gave up. The breakfast was very simple and poorely covered. So there where lots of flies in the food. The toilet in our room was leaking, but they never fixed it even through we were told they did. We would wake up every morning to a somewhat flooded floor in the bathroom. The pools were dirty all the time, so we did not use. The location not the best, but some nice restaurants nearby. We do not recommend this place and you can find so much better for the same price (at least the price we paid!) We are so sorry we chose this place!

This hotel has potential, but we did not have the best experience. They are renovating and expanding. Although the mess is hidden, the sounds of construction are evident. Unfortunately, we had no running water (shower, tub, sink or toilet) for the first 24 hours. This was a huge disappointment, seeing how we booked a "luxury" room with an outdoor bathtub that we could not use. The power was also out the morning of our departure, which made it impossible to connect with the wifi and host. After sharing my concern and submitting the appropriate paperwork, there has been no refund or follow-up. Such a bummer, considering the price we paid! We had a better experience at the cheaper hostel we booked--Joy Tulum.

This hotel has potential, but we did not have the best experience. They are renovating and expanding. Although the mess is hidden, the sounds of construction are evident. Unfortunately, we had no running water (shower, tub, sink or toilet) for the first 24 hours. This was a huge disappointment, seeing how we booked a "luxury" room with an outdoor bathtub that we could not use. The power was also out the morning of our departure, which made it impossible to connect with the wifi and host. After sharing my concern and submitting the appropriate paperwork, there has been no refund or follow-up. Such a bummer, considering the price we paid! We had a better experience at the cheaper hostel we booked--Joy Tulum.

This is an honest review. Please aware of the situation. We booked the king room with private pool room. There is a huge construction with the hotel, therefore, you will not see and enjoy half of the hotel. We were woken up by construction by 6:45 AM each day. The construction did end until 6 PM sometimes 7 PM. We tried to enjoy our OWN private pool, all of the construction workers were staring at us. If you want to use the general pool, same thing would happen there too. Once the construction starts, it is very dusty. You wouldn't enjoy your breakfast nor next to pool. We parked out in front of the hotel. Our car got dusty each day because of construction. The hotel promisses you bike for each guest. Not true. They have very limited bikes. Those bikes are very beat up and some of them are very dangerous to ride. I am speaking from my own experience. Hotel is not near anything. It would take you 15-20 minutes to get to Tulum center with bike. It would take you 45 minutes to an hour to go to Tulum beach. The only good thing about this hotel is front desk man, Jesus and your AC in your room. That is it. I have requested a refund from Expedia due to misrepresentation of the hotel including bait & switch. I will provide an update if i have received any refunds feom Expedia which they communicate directly with the hotel.

Turquoise Petit Hotel was nice, but definitely not as nice as the pictures make it to be. Unfortunately, they are undergoing renovations (July 2021) so the larger, nicer pool was not available. We booked for a one king bed with a private bathroom option. The room itself is tiny but doable. Flooring is concrete (I would recommend bringing slippers because it gets very dirty). We arrived quite early in the morning so the room was not ready yet, but we asked to use the restroom. The front desk actually brought us to our room (previous guest had just left). Pillows and bedsheets were extremely dirty (black dots and marks everywhere). Luckily, I was prepared and brought pillow cases, esp during this covid time. Parking was free (street parking)

Turquoise Petit Hotel was nice, but definitely not as nice as the pictures make it to be. Unfortunately, they are undergoing renovations (July 2021) so the larger, nicer pool was not available. We booked for a one king bed with a private bathroom option. The room itself is tiny but doable. Flooring is concrete (I would recommend bringing slippers because it gets very dirty). We arrived quite early in the morning so the room was not ready yet, but we asked to use the restroom. The front desk actually brought us to our room (previous guest had just left). Pillows and bedsheets were extremely dirty (black dots and marks everywhere). Luckily, I was prepared and brought pillow cases, esp during this covid time. Parking was free (street parking)

Loved the outdoor bathtub and the bikes!

Liked everything but no free bikes now.

Stay here! Very very clean, cute near some delicious Italian cuisine not far from Tulum Ave and 30 min from the beach clubs. The staff is superb and the owner is amazing!

Stay here! Very very clean, cute near some delicious Italian cuisine not far from Tulum Ave and 30 min from the beach clubs. The staff is superb and the owner is amazing!

pools were nice. free bike rental very niice

The hotel design is super chic, the pool area being very zen and rooms having an LA minimalist meets Mexican bohemian vibe. Location is around 10-15 mins walk from decent bars and restaurants. You’ll need a hire car or bicycle (free from hotel) to get to Tulum beach. Service at the hotel is passive and breakfast is quite basic; we stayed 6-nights and had the same selection every day; scrambled eggs, fruit salad, natural yogurt, musli, toast and jams. Watermelon juice every day and average filter coffee. We bought our own tomatoes and avocado to prepare ourselves for some variety. I would recommend this hotel, although expectations need to be managed re service and breakfast.

The hotel design is super chic, the pool area being very zen and rooms having an LA minimalist meets Mexican bohemian vibe. Location is around 10-15 mins walk from decent bars and restaurants. You’ll need a hire car or bicycle (free from hotel) to get to Tulum beach. Service at the hotel is passive and breakfast is quite basic; we stayed 6-nights and had the same selection every day; scrambled eggs, fruit salad, natural yogurt, musli, toast and jams. Watermelon juice every day and average filter coffee. We bought our own tomatoes and avocado to prepare ourselves for some variety. I would recommend this hotel, although expectations need to be managed re service and breakfast.

We really enjoyed our stay at Turquoise Petit. The hotel owner is incredibly friendly and full of recommendations for the area. We loved reading in the hammock and enjoying evening dips in the pool. Got a lot of miles out of the complimentary bikes! Quiet location, but convenient to everything the pueblo has to offer.

We loved our stay at Turquoise Petit. Beautiful little hotel close to downtown Tulum. A great value! Breakfast was good. Basic eggs, fruit, toast, granola and coffee situation. So nice to roll out of bed and have that right on site! We had a second floor room with a balcony and it was lovely to lay on our bed during a thunderstorm and watch the tree tops of the jungle. At night we sat out and watched bats fly by (not as scary as it sounds!). Romantic and beautiful! You'll definitely feel like you're staying in the jungle, but you're still just a 20 - 30 min walk (depending on your speed) to downtown or you can hop on one of their bikes and be there in half the time!

Relaxing stay here, nice breakfast. Very close to town and not far from the beach. Try the chicken shack up from the hotel

Relaxing stay here, nice breakfast. Very close to town and not far from the beach. Try the chicken shack up from the hotel

Staff was very nice a helpful Carmen at the front desk helped us plan our excursion she gave us great options and connected us with a great cab service. The breakfast was delicious. Chill atmosphere close to lots of restaurants and fun bike ride away from the beach( no extra bike charge) I would definitely stay again.

Loved the decor! The pools were reminiscent of Mexican pilas. Bed was a bit uncomfortable and breakfast could be better. Service was great!

Good: The people and service were great. Comfy beds, the room has everything you need. Could improve: I would suggest to get soundproof or thicker doors as we could pretty much hear everything that was going on in the street (dogs barking, loud music, construction work, etc.) as well as blackout curtains cause the sunlight is very strong in the morning. It is far away from the town but for us it wasn't a big deal cause we rented a car which we found easy to find parking for everywhere. Overall I would come back as we loved Tulum and its people.