Stains on carpet, rust stains in shower, bed was very uncomfortable. No toilet paper holder in the bathroom. Had a lot of trouble checking in … they didn’t get our reservation from hotels.com then didn’t have the right room …I paid for a suite but got a regular room as that’s all they had left.

Working credit card system seems pretty basic.

Service was awful. Didn’t have enough clean towels to the three nights we stay there. The one night that I did get towels two of the four towels had poop stains on them!!! I have used Hotels.com for years and this is by far the worst hotel I have ever stayed at.

The property is newer which was nice though the elevators were not working and the AC/Heat unit kept me up all night due to a wining squeaking motor even when turned to low. The staff was pleasant, limited snack options or amenities,

Check in wasn't so great with the hotel but I chatted with hotels. Com and they made everything right. The elevators were out of order so we had to take the stairs, the pool was closed, they tub fills up even when you have the shower on.

It was convenient to highway. Very noisy.

Great

It was a quick overnight stay and the young lady that checked me in was the same young lady to check me out. She was efficient and very kind. I felt very comfortable just from how she greeted me. She was working Christmas Eve into Christmas Day with a smile and I hate I didn’t get her name.

I loved the kitchenette

No complaints whatsoever. A very nice experience.

Service was great. The only less than ideal was the matress was hatd. Otherwise it all was super.

Everytime i come we enjoy our stay, staff is very friendly, rooms are clean and breakfast was delicious.

The experience was not really good from checking in until leaving. At checking in, HH gold membership package would not have been given if I did not ask. When I got in my room, I found no lotion was provided and bowls/plates/cups/folks/spoons/knives were not in place. I called the front desk for lotions and I was told that someone would send it to my room in minutes. However, it did not happen and I had to go to the front desk to ask again for getting it. I tried to use the Business desk printer to print, but the printer did not work. I asked the front desk staff for help. The person came and tried something, but, the printer still did not work. The person told me that someone else should come to help. The someone never showed up. I could not print out at all. When I went to the front desk to get a pen and a piece of paper, no one was at the front desk to help and I could not find one around for more than 30 minutes. This was the worst experience with HH hotels. I really regretted for not having selected a Hampton Inn.

All of the staff were very helpful and and friendly. Jordan was magnificent! She went the extra mile, before we even checked into the room. She definitely made the visit less challenging. The rooms weren't dirty but could've been cleaner. I had to buy cleaning supplies and re clean the bathroom and request clean sheets for 1 of the beds, we found a t shirt in the bed and hair in the shower

Attentiveness of staff!

Very clean, quiet and a friendly staff. Room was a great size! One of the best hotels we’ve stayed in. Good job Hilton. On the other hand, Marriot has been a let down

It was not Hilton the way I remember Hilton. It wasn’t God awful but ok. My tub was stopped up as well as my kitchen sink. The staff didn’t know how to accept payments from hotels.com and charged me twice. The hotel manager was good about rectifying the situation but my money was already tied up. There was a sign that said the pool was out during spring break. Then we were told it’s not heated but works. It’s just so frustrating because good clean hotels are hard to find these days.

The staff was awesome and recommended a fantastic sushi place. The bed was comfortable and room clean.

Was very clean and nice room. Enjoyed staying there and being able to cook and have everything I needed in one place.

Was very clean and nice room. Enjoyed staying there and being able to cook and have everything I needed in one place.

Carpet had stains alll over it but other than that the room was nice

Rooms were clean and smelled great! Loved all the counter space!!

Rooms were clean and smelled great! Loved all the counter space!!

Everything was wonderful except the inside pool and hot tub was freezing cold.

Check in was great (whoever was working the night of 2/19/22 is great and deserves a raise). However, it went down hill from there. The elevator smelled like a mixture of body odor and trash. When we got the second floor, the smell got even worse. There was a pile of 15-20 extremely dirty towels (you could see a brown substance smeared all over them). Next to the towels was a bag of trash that liquid had leaked out on to the floor from. Luckily our room was at the opposite end of the hall, so it didn’t smell as bad. However, our bathroom did have a pretty strong smell of mold / mildew. Other than the smells, it was a nice hotel. Looked well kept. I liked that it wasn’t in the middle of the city with hundreds of other businesses around. I rarely write reviews, but I know this hotel could be so much better if they dealt with the smells, dirty towels and trash.

Check in was great (whoever was working the night of 2/19/22 is great and deserves a raise). However, it went down hill from there. The elevator smelled like a mixture of body odor and trash. When we got the second floor, the smell got even worse. There was a pile of 15-20 extremely dirty towels (you could see a brown substance smeared all over them). Next to the towels was a bag of trash that liquid had leaked out on to the floor from. Luckily our room was at the opposite end of the hall, so it didn’t smell as bad. However, our bathroom did have a pretty strong smell of mold / mildew.Other than the smells, it was a nice hotel. Looked well kept. I liked that it wasn’t in the middle of the city with hundreds of other businesses around. I rarely write reviews, but I know this hotel could be so much better if they dealt with the smells, dirty towels and trash.

Our neighboring room had an extremely livid man yelling profanities on the phone (think he was going through a breakup). We requested a new room at the front desk and got a bit of an eye roll. The new room was quiet until we heard an equally loud party yelling from the lobby from about 11 PM - 1 AM. I'm shocked the front desk didn't shut it down. Never coming back.

When we arrived at the hotel, we could not get in. The host was not attentive. The first room she gave us was dirty. The second room she gave us was smoke filled. Finally, the 3rd room was a go. She charged my credit for the two nights when I had already paid. No apologies and everyone passed the buck…no one taking accountability and honoring their policy. Very disappointed!

It was a last minute trip. April at the front desk was real nice and the room was clean.

Everything was clean and my kids loved the pool

Everything was clean and my kids loved the pool

I loved the suite that I got I wish room service would have came by more.