Great hotel, clean, good area with shopping and food nearby

The receptionist (Tonya?) was sweet. The property was beautiful! Nice pool, good breakfast (yummy Waffles). We stayed for three nights- room was spotless and well-appointed! Would definitely stay again.

Very nice rooms and staff

The only thing I did not like was the $125 they charged to my card "in case I spilled some wine or something." I can understand keeping my credit card on file in case there is damage, but to charge me $125 with a promise to refund it does not sit right with me and this should be disclosed clearly before booking. Additionally, just a heads up. The hotel says 19 minute walk to the train station. They omitted to mention that the walk is down a busy highway and you have to walk on the street in parts. Other than that, the room was wonderful. Clean, comfortable, I could live there! Most staff was friendly and helpful. Breakfast was pretty good, more fresh options would always be nice. Most people would not find it walkable to town, but you can do it if you're determined, it worked for me but I may not do it twice. It was in a good location otherwise, across from a mall with Whole Foods, some restaurants, and also walking distance to a Barnes & Noble, which was a bonus for me. It is also near the expressway, so very convenient if driving.

Clean, comfortable bed, great staff

Overall stay was very nice. We normally stay here on a weekend when it's much busier. Hotel is very clean and staff was quick to respond to any needs we had. My only complaints are the odor in the elevator and our bathroom sink had a slow drain. Otherwise everything was perfect. We will definitely stay at this hotel next year on our annual visit to Day out with Thomas.

The room was well laid out and comfortable for staying a few days. The kitchenette was adequately supplied. This was located within an easy walk to shop at the outlet mall , which had good sidewalks to safely walk from store to store.

The hotel workers are friendly, informative, and helpful. love to stay over there.

Not as good as my last stay, but still good. Stayed in the same room as last time. It was not cleaned as thoroughly as it was the previous visit, and a substantial amount of silverware was missing from the kitchen (one fork—had to really hunt for it). Note to other guests: Don’t steal silverware or kitchen implements; regular travelers like me don’t appreciate it and I’m sure the hotel doesn’t either.

Front desk staff was great. The rest of the hotel experience was underwhelming. Carpets in the hallways and in our room were filthy. Sheets, especially those for the sofa bed, needed replacing. No conditioner in the shower, which was strange. Shower gel and shampoo were nice. Room had a weird layout. TV was viewable from the sofa and one bed. Usually rooms that size and at that price point have two TVs. Breakfast was pretty meh. Not many options.

My son really was sick so I had to cancel my reservation. They could care less. No refund, no credit, no discussion. $315 dollars down the drain. They were just interested in confirming that I was “canceling” so they had the potential to re-book the room to someone else. Double profit of course. Don’t worry, I’ll spread the word.

Only the two woman working the desk in the morning were actually nice and knew what they were doing. Everyone else was not welcoming at all.

We had a perfect stay- thank you!

The hotel was clean. The service desk responds promptly to our request. Everyone was very friendly

The staff was friendly and helpful. The room and property was well maintained.

Fabulous staff, super clean, plenty of open parking, safe neighborhood.

We love staying here! Hotel is always clean and rooms are new and well kept. The only issue we have is breakfast. I wish they wouldn’t use a plastic bag in the oatmeal. Not good at all. And overall the breakfast options can be better.

Beautiful suites

So coming from a terrible hotel this was a breath of fresh air. Staff was so friendly including the maintenance man who was called in from his day off to let us back into the laundry room. That said there is room for improvement. The pool area was over run and dirty both nights. Breakfast sandwiches should be wrapped to avoid them getting stale and hard. This is a very good option when pricing is soft. When Lancaster decides to be at $300+ a night there are better options.

The beds and pillows were soft and made it difficult to get out of bed in the mornings. Welcoming and very helpful staff who advised on sightseeing options. The shower head was good. However, the water temperature could use more heat 😀 Breakfast was okay for me.

The motel was conveniently located. Luna at the desk was very friendly and professional. The room was spacious with comfortable bed.

It was cold because the air conditioner didn't turn off

Awesome stuff and all around cleanness of grounds

Staff service was very poor esp late night shift. After a long day trip around this area, we expected a good rest in this cozy place. We arrived around 9pm. After settling down, we decided to get some drinks at 11:30 pm. The receptionist asked for our ID’s. After providing it, she told us, “Oh, we don’t sell drinks after 11pm.” That specific policy was not written anywhere in the guidelines. We did not insisted since it’s late already. Then for breakfast, we were informed it is from 7-10am. 9:04 when we get down to lobbby, we were denied from getting breakfast saying it’s only until 9am. Staff service and policies are very disappointing, inconvenient and inconsistent.

the girl at the check-in is very new, she said it's her first time checking in a customer - but she did an excellent job. Overall review of staff, facility, amenities, customer service, etc: perfect 10!

Nice place, great rooms, kitchen is a plus. Good location close to stores, restaurants

The room is very spacious and clean with great amenities. Breakfast had great selection as well!

The cost was high. Breakfast buffet was only mediocre for the cost of the stay. BUT the shining star was the facility engineer who repaired a hanging bathroom faucet. He overheard me telling the reception folks about the problem and he came out of the back room with his tools at the ready. So friendly and efficiently repaired the problem. What a treat after a long day of travel. He made my day.

Average good

Well maintained property conveniently located close to shopping and dining options.

The room was clean and staff was helpful!