Overall superb but slightly disappointed with the shower and changing room facility in the pool area

Clean, Welcoming staff, High Quality buffet breakfast with something for everyone. Highly recommend and would return if I come back to KL.

Absolutely impeccable, Sean and Alex in particular were incredible hosts. Beautiful hotel, great location, incredible pool, small walk to PETRONAS incredible view from your room. A must book hotel!

Staff from front line to f&d staff are attentive and friendly. KLCC LRT short distance walk. We stayed can see Petronas twin towers plus nasi kandar pelita just next to the hotel. Overall worth the price we paying.

Friendly staff, excellent service and very conveniently located.

Very central, staff was friendly, has a very good buffet

Good

All customer services expectation went above Example : Dine in room services : I asked for two glass of ice cube. they come in a bucket, everything seem double in expectation. I will rebook W when I visit KL again. Thank you

This place has just completely blown my socks off. Of all the 5-star hotels I have visited nothing compares to the W Kuala Lumpur! And that includes other W Hotels. I help organizations be the best in their industry and one of the hardest things about that is convincing leaders to trust their team, to let good workers be happy by giving them genuine autonomy, within an accepted framework. The W Kuala Lumpur is a shining example of management keeping a close eye on things but staying out of the way and letting their staff shine. The result is an incredible experience for the guest. A genuine relationship with the team serving you. The rooms are kept to a high, five-star standard, funky and stylish. The food is terrific at every venue. The pool and pool bar are awesome, I haven’t seen a pool bar this big in Asia. Cool breezy day hangout location and awesome party at night, looking directly at the lit-up twin towers. Nothing was too much trouble; they went out of their way to give me one of my most favorite weekend experiences. Thank you so much, Nino, Emma & Billy Eyelash, I am truly grateful and inspired. Tony

Things I noticed about the room. The lighting at the entrance to the room and the sofa by the window was dark. The refrigerator did not cool at all.

Overall very nice trendy hotel, excellent friendly staff and service… first room has an issue with smoking smell (immediately changed to new room) and second room has abandoned used toothbrush next to trash can under the toilet sink… maybe not visible to cleaning staffs just standing.. so cleaning wasn’t so thorough but done on the surface

It is quite good hotel, but the shower water is not so big.

Everything about our stay was perfect. The staff were incredible and really made our stay great. We will be back!

Nice central location to get around KLCC area. Breakfast spread is good. Only thing we found difficult & irritating is the lighting -- the light switches are too difficult to operate. They may be subtle and stylish but what use is it if guests can't figure out how to operate a simple thing like the lights????

All the boxes ✔️ Highly recommended 🙂

Everything was perfect the moment we checked in, a great stay for our entire family.

Loved our stay at the W Kualalumpur. The view of the Petronas towers from our room was breathtaking. The swimming pool overlooking the towers was also icon with bar and music. An excellent place to have a few drinks and relax. Our room was overlooking the towers and were treated with magnificent light show spectacle at the comfort of our room. The room itself is very modern. The bed was very comfy for a good night sleep. We used the "Away Spa" facility in the hotel for a massage and the masseuse was really professional and experienced. All hotel facilities were top notch and the staff were very friendly and helpful. Thank you for a very memorable stay and experience.

It was great and everyone was very helpful

Nice place very modern nice staff

There was a fire drill but the staff allow us to wait downstairs rather than come back in an hour time. Sean was very friendly and helpful when checking in for us.

We stayed from Sunday to Tuesday. We were slightly disappointed that the housekeeping was not done on Monday, and we had to prompt the concierge twice before it was done. Also, the bathtub was faulty and required engineering to fix it. Other than that, it was generally a pleasant stay, and the wet deck was amazing.

Everything is very good except the Bed and pillows are way too soft

Excellent hotel with excellent location,Extremely clean and comfortable .The staff are friendly . Would definetely recommend this hotel to everybody! Thank you W hotel kuala lumpur !

Stayed for two weeks on a business trip. Staff were very helpful and quickly resolved any problems I had.

My second time in W and always a blast . Staff were friendly & food was delicious Pool was great with the tower view

My second time in W and always a blast . Staff were friendly & food was delicious Pool was great with the tower view

It was worthwhile I enjoyed my stay

It was amazing stay with aliitle bit of hicupps with the air conditioning. Nevertheless, noticed that the corridor air conditioning has been switched off during our stay. Not too sure if this is the default due to the low occupancy rate during pandemic time.

It was amazing stay with aliitle bit of hicupps with the air conditioning. Nevertheless, noticed that the corridor air conditioning has been switched off during our stay. Not too sure if this is the default due to the low occupancy rate during pandemic time.

We slept so well thanks to cozy beds. In addition, we were fancinated by lovely view out of hotel.

Amazing stay... great location..great service.

Everything was absolutely beyond my expectations!! The hotel was fully booked but surprisingly not too crowded. I guess the hotel obey SOP. We booked it without breakfast which I wasn’t aware of cos it was a last minute staycation plan. However the help desk lady isn’t very patient with what I’ve asked. So hmm….