Hilton Garden Inn Princeton Lawrenceville

I worked with Ayisha at the front desk to add a day to our stay prior to our arrival. She was very kind and helpful. Upon arrival there was some confusion on the amount owed for the extra day because we used a 3rd party to book the other nights. Following a call from the front desk to report to the front desk after check-in, the issue was resolved. The room was clean. We did not use any of the amenities. Plenty of parking. The door at the end of the hall closest to our room was not working for room card scan reentry. A few days after checking out I noticed a $32 random fee on my card from the hotel. I had to call the desk for an explanation of the charge. The front desk worker then removed the fee because she was unable to determine why the fee had been charged to my card. I would stay there again, although there were several inconveniences from the confusion on 3rd party payment to no card access for reentry on the end of the building where we stayed to having to call to resolve the issue of an unknown charge on my card. Customer service is these instances is the key to my return to Hilton Gardens.

Very nice hotel, staff very friendly and helpful.

If I could have given this hotel 12 stars out of 5, I would have! I honestly doubt that the Ritz in Paris has more gracious staff. Everyone from the housekeepers to the front desk was warm and welcoming and helpful. I stayed for three nights and felt like I was staying at my auntie's grand house. The rooms are beautifully and thoughtfully designed. The lobby and common areas are spacious and comfortable. Even the sheets and pillows on the bed were so comforting and soft. This hotel is an absolute gem.

The hotel was good but it lost power for several hours prior to our checkout that created hassles, including, the elevators not working. Also, a few of the exercise bikes at the gym didn’t have functional screens. The bathroom door doesn’t lock (a sliding door).