Clean, friendly staff and the hotel is located away from busy area. Well maintained and pleasant to stay. House keeping was very good and the service was prompt. Very good breakfast including both continental and traditional Sri Lankan food. Only suggestion is the hotel should have a fan on hot days and minor facilities like hair dryer,

Clean, friendly staff and the hotel is located away from busy area. Well maintained and pleasant to stay. House keeping was very good and the service was prompt. Very good breakfast including both continental and traditional Sri Lankan food. Only suggestion is the hotel should have a fan on hot days and minor facilities like hair dryer,

Charming small hotel with personal touch. Well looked after by Arull in the bar! Steps into the hotel despite a disabled access filter on the search but they made a temporary ramp within a couple of hours.

Charming small hotel with personal touch. Well looked after by Arull in the bar!Steps into the hotel despite a disabled access filter on the search but they made a temporary ramp within a couple of hours.

Our room smelled bad, and no A/C, poor or no Wifi signal. Bad signal on the phone, you needed to hang out of the window to get 3G/4G coverage. Bleech stains on our laundry. Breakfast buffe a bit too pricy due to what it offers, food from the restaurant was tasty. Vegetarian Byriani was great. Staff was excellent and very helpful, 5 out of 5.

We were greeted warmly throughout the check in process. Our party of three booked two separate standard rooms but were "upgraded" to one big suite. Although we enjoyed the really spacious and luxurious suite, I found this a bit odd.

We were greeted warmly throughout the check in process. Our party of three booked two separate standard rooms but were upgraded to one big suite. Although we enjoyed the really spacious and luxurious suite, I found this a bit odd.

We had a very pleasant stay at the Galway Heights hotel in Nuwara Eliya. We were doing a tour of the Island so it was a very welcome stopover after leaving Gaille earlier that day. The roads are not very good in trying to get there, so you need to give yourself plenty of time. The hotel itself is a very modern building, and recently new, so it is a very nice place to stay. We were looked after so well by all the staff, and got a warm welcome, a comfy seat, and a refreshing drink, while a member of staff checked us in, which all happened so quickly that we were shown to our room in no time at all. Such fantastic service really means so much to tired guests who just want to get sorted, and get to their rooms, therefore we thank sincerely all the wonderful staff of the Galway Heights Hotel. For anyone interested in dining at this hotel, I have to say that the food is delicious, and well worth a try. We had such a wonderful young man look after us in the restaurant for all our meals. His name was Arul, and a more pleasant and friendly young man you could not find, we are so indebted to him for making our stay at the Galway Heights such a memorable one, and therefore because of his warm welcome and great attention to detail while we were there, would highly recommend this lovely Hotel and its caring staff in all departments to family and friends or anyone wishing to travel to that lovely area of Sri Lanka. Many Thanks to all from two very satisfied Irish Guests.

We had a very pleasant stay at the Galway Heights hotel in Nuwara Eliya. We were doing a tour of the Island so it was a very welcome stopover after leaving Gaille earlier that day. The roads are not very good in trying to get there, so you need to give yourself plenty of time.The hotel itself is a very modern building, and recently new, so it is a very nice place to stay. We were looked after so well by all the staff, and got a warm welcome, a comfy seat, and a refreshing drink, while a member of staff checked us in, which all happened so quickly that we were shown to our room in no time at all. Such fantastic service really means so much to tired guests who just want to get sorted, and get to their rooms, therefore we thank sincerely all the wonderful staff of the Galway Heights Hotel. For anyone interested in dining at this hotel, I have to say that the food is delicious, and well worth a try. We had such a wonderful young man look after us in the restaurant for all our meals. His name was Arul, and a more pleasant and friendly young man you could not find, we are so indebted to him for making our stay at the Galway Heights such a memorable one, and therefore because of his warm welcome and great attention to detail while we were there, would highly recommend this lovely Hotel and its caring staff in all departments to family and friends or anyone wishing to travel to that lovely area of Sri Lanka. Many Thanks to all from two very satisfied Irish Guests.

Nice local hotel to stay in. Staff were very welcoming and the hotel has everything you need. We enjoyed the fresh omelette cooking station in the morning! nly downside was the room was cold, but we were giving a little heater to put on.

Nice local hotel to stay in. Staff were very welcoming and the hotel has everything you need. We enjoyed the fresh omelette cooking station in the morning! nly downside was the room was cold, but we were giving a little heater to put on.

The rooms are Clean, friendly staff, good location

It was great. The hotel was clean and great service. But management should brighten the hotel with flowers and decor. It was very dull and dark. No entertainment. Only one resturant which is not opened all day. Its not in the city, its deep into the forest. Its great for one night only.

It was great. The hotel was clean and great service. But management should brighten the hotel with flowers and decor. It was very dull and dark. No entertainment. Only one resturant which is not opened all day. Its not in the city, its deep into the forest. Its great for one night only.

Never again and don't get close. No elevator, hot water in the shower is enough for almost 1 person, the area is cold so they don't have air conditioning, but the room is very cold and they give you this tiny heater didn't hit even heat my socks. I don't know how they are rated as a 4 star hotel, even a glass for tooth brush and a face towel are missing. Worth maybe 40 usd per night no more.

Hotel was great and in a good lication. I like the services provided. Staff and manager were very friendly. Thanks all

Preserved nature close to the property. Free bike renting is an added advantage.

Preserved nature close to the property.Free bike renting is an added advantage.

The facilities are clean and well maintained. And staff are very friendly and polite, smiling all the time which made me feel comfortable.

A lovely hotel. Nice decor and friendly staff. Rooms are clean and a good size. The restaurant has good food and the bar area is a good place to have some pre-dinner drinks. Overall a good place to stay and explore Nuwara Eliya. Would recommend.

A lovely hotel. Nice decor and friendly staff. Rooms are clean and a good size. The restaurant has good food and the bar area is a good place to have some pre-dinner drinks. Overall a good place to stay and explore Nuwara Eliya. Would recommend.

Amazing hotel, property was well kept and better than expected.

Enjoyed the breakfast staff very friendly and the room great

We really enjoyed our stay here. The room was spacious and extremely comfortable. The staff were all great. The hotel seemed quite quiet when we stayed there. The evening buffet was absolutely brilliant, with lots of freshly cooked food from around the world. The bar was also great, although it was quite quiet when we were there. The staff at the hotel helped us to organise a trip to Hortons Plains, at a very reasonable rate with a good driver. We had absolutely no complaints about this hotel it was brilliant value for money.

We really enjoyed our stay here. The room was spacious and extremely comfortable. The staff were all great. The hotel seemed quite quiet when we stayed there. The evening buffet was absolutely brilliant, with lots of freshly cooked food from around the world. The bar was also great, although it was quite quiet when we were there. The staff at the hotel helped us to organise a trip to Hortons Plains, at a very reasonable rate with a good driver. We had absolutely no complaints about this hotel it was brilliant value for money.

Great location and amazing welcoming and friendly staff. The room is large and totally new. Clean and comfortable. Highly recommended. Don't look further!

Rooms are very clean and tidy. Had almost all the amenities. Staff was very friendly and courteous. Food was good; but had the same ala carte menus everyday. Therefore because we stayed there for more than 2 nights, we got bored of the same food. Suggest to change the menus at least every other day. Overall we were happy about the service.