Really enjoyed the condition and cleanliness of My Place. Used the kitchenette every day!

We checked in at the hotel and our daughter got sick overnight with severe vomiting. We had to go down to the lobby to get replacement bedsheets since they refused to deliver to the room. However, even when we went down, they didn't replace the comforters saying they didn't have access to them and we had to be cold the entire night. The vomiting repeated several times overnight and they refused to give us linen unless the old ones were returned, resulting in my husband making several trips all the way down to the lobby given how much she was sick. We went to urgent care and checked out the next morning forfeting our next night's reservation due to the poor experience. The winding drive back didn't help our child any but we didn't want to spend another night like this. They also refused to clean our room! The staff kept stating "policy" and I complained to the hotel manager after we got home, but he stated "policy" again. Policy should be revisited in exceptional cases like this to keep the guests comfortable, especially when they are having a hard time already. It also doesn't help to label yourself "family friendly" and not do anything to back it up. Final note - they have a kitchen and stove, but no pots and pans!! They sell those in the lobby for a charge. I thought that was a cheap trick too.

Good

We stayed here for business and it was excellent. The room was very nice and comfortable. The only downfall is the hotel only offers pans to cook if you pay for them. If you're looking for a great place to stay for a day, a week, or a month, this is the place for you. The queen beds are full; however, they were comfortable. The room was very relaxing, and offered a desk for your office, away from the office. Great views and very quiet.

The room was spacious and the bed very comfortable. Had everything I needed. Like a home away from home.

Everything was fine

perfect location and facilities for a quick stop overnight while flying an aircraft back home.

Would stay again

Appreciated the convenience of having a comfortable place to stay while we were traveling.

It was pleasant staying there. Thank you

Was there with family renting 4 rooms. They’re supposed to clean on fourth day but did not clean our rooms at all during our 7 day stay as they claimed they were short staffed. One family was checked into a room that hadn’t been cleaned so they had to go back to front desk to request a different room. One room did not have a shower curtain, towels and sheets, although clean, had stains on them, had to request toilet paper which staff had to "borrow" from a vacant room as they were out of it, as well as paper towels and shampoo. Staff was less than pleasant to work with. Overall very disappointed with our stay.

A new facility that is super clean and modern.

The stay at the hotel was fantastic but hotels.com is changes to their rewards program is terrible. You only get 20% of the rewards that you used to receive so they’re screwing the customer over with this rewards program switch

It’s nice that it has a kitchen, but not a single utensil or pot can be found. Apparently, you have to bring your own. I am going to try to avoid My Place from now on. One time they overbooked and lied to us; they said that Expedia canceled it, but that was not the case. They canceled us even though we have paid for our room for at least a month before our arrival.

Loved my stay there… except the toxic fumes we had to breathe from overuse of Fabuloso. It was so incredibly strong that my eyes were burning and I got a migraine. Not sure if the cleaners realize you’re supposed to dilute it? I am normally not that sensitive to things like that, but this was over the top.

Easy parking

Immediately the night gal. I think Chelsea, very friendly and accommodating. Room was impeccable and bed was very comfortable. I will seek this company again.

Excellent value when staying in Carson City. Spacious room with mini-kitchen including stove, full size refrigerator, microwave, plus an iron with ironing board and lots of shelf space. Everything in our room was very clean. Our only complaint is that when we tested the shower it wasn't draining very well and we discovered a big clump of hair was blocking the drain. Once that was removed all was good. Checkout was quick and simple.

You had a little kitchen

Great room!

Easy off the highway just a couple miles into the center of town.

The property in general and my room in particular were in excellent condition and comfortable except for what must be very thin walls between at least some rooms - excessive noise from neighboring room most of the night almost every night. Staff was always friendly and helpful.

Employee is well the proper introduction..

Clean, comfortable, quiet.

It was okay. Lots of noise from freeway. Lobby area not very inviting.

Easy off freeway, upgraded room due to location of assigned room was directly behind check in desk and we also needed to check on our trailer (closer to larger parking area) room had sodas in fridge and empty water bottle in refrigerator. Front desk person was ok

The girl that checked me in was very professional. My room was clean and comfy but when I got up at 6am to shower and as I was stepping into the shower I noticed there weren’t any bath towels. I called the front desk and when I told her there were only hand towels and wash cloths she asked if I was sure. I said again there were no bath towels and she was silent. I asked if someone could bring me towels she said I could come down and get them because she had to finish doing laundry. I had to get dressed and go to the lobby and get them myself. When I got there she just stared at me and didn’t say anything. It was really weird and uncomfortable. It was handled so unprofessionally. With the exception of the girl who checked me in, the workers there were unprofessional and didn’t seem to know their jobs and need customer service training and grooming classes.

Room is nice and clean

The staff was great and very easy to talk to.

Nice large room with recliner. Very convenient.

Great service lodging, clean, comfortable, Full service with kitchen > good for extended stay-over. Quiet yet close to I-580 Near all that this historic city has to offer

The room itself was very nice and clean; however, the door to our room (Room 107) was literally IN the hotel lobby, and they said there were no other rooms available. When you walk into the hotel front door, our room door was right there! My 12-year-old and I heard every single conversation in the lobby all night/morning, and we heard the phone ringing at the front desk throughout the night. Couple this with the fact that the room door doesn't even go all the way to the floor, and it was so loud! I finally shoved a bath towel under the door, which helped a tiny bit. The other issue was that the website said that breakfast was "available." I expected that it would be an additional cost, and it was, but the only option was basically a convenience store selection of cereal, yogurt, and microwavable burritos...and there weren't even utensils available to eat the food.