Only stayed for one night when visiting the Everglades as a family and it had everything we needed. Staff were very attentive and delivered a travel cot so much quicker than we’ve ever received one at huge 5* resorts. Everyone was friendly and breakfast was great before a busy day of exploring.

This was our second time staying here and it was as good as the last time; if not better. Gonzalo was a great help and was nice enough to check us in much earlier than scheduled. The hotel is very clean, the rooms are specious and the service overall was on point. Looking forward to future bookings. The built in nextflix is a big bonus.

Was a placer to stay at this place ,room clean,i was room 126 , service room every 2 days,front desk attending very helpful, the manager Rossely Parra ,Michelle y Gonzalo thanks for their great efforts to connect with the guest, great Job !

The staff was not friendly at all. The room was not what I expected needs update. The bed was not comfortable, the mattress was soft and hard in different spots. I did not get any rest. The shower was turned up too high, you could not control the water flow or the settings, it was just wetting the bathroom floor up. It was just a mess.

We thought the hotel was outstanding in every way. Modern, clean, helpful staff and in a great area with two restaurants in the same car park - both were good

Removing trash and providing clean glasses And dishes daily is a must. We were provided new towels on request

This was a very noisy hotel stay for us. The walls are thin. So, it is hard to go to sleep before your neighbors do. You also wake up when the cleaning crew yells at each other in Spanish across the hallway. The doors also make a loud noise when they close. So, if someone on your floor closes the door late at night, you will wake up. The pool area is also noisy. Kids yell all the time and you hear them. I wish the hotel had triple pane windows to block the sound. It is very hard to get some rest and find peace in this hotel. Also, people talk loudly on the C area next to the pool and their sounds will wake you up, too. We checked out today and we feel quite tired after staying here. This hotel was the worst part of our trip.

It was a pleasant stay. Only complaint was that the shower didn’t have a full door so a lot of water escaped the shower area. Had to use a lot of towels to clean up the water.