I always stay here when i am in Nashville, which is quite often. I love the rooms. The bar is my favorite and the breakfast is excellent!! This is like my second home

Ease of check-in, good neighborhood, easy to walk to Broadway and in close proximity for a quick Uber trip to and from airport. Staff was very accommodating and helpful.

Our room was a nice size, very clean, good amenities. Hot shower, good shower pressure, pretty walkable area! However, watch out for the $50 parking charge, PER DAY and how loud downtown can be in your room. Fire truck? Loud motorcycle? You're gonna hear it all.

Took the kids to use the pool for a day. When we got to the pool there was a sign saying heater broken. It was essential a kid cold plunge. They were frozen! The hotel did not want to compensate us in anyway. Very disappointed.

The stay was peaceful. I loved that my late checkout request could be honored. Cost for room was good. PARKING COST IS OUT OF CONTROL

Just a one night stay, but very clean & comfortable. I would book here again.

The hotel was amazing. Clean, friendly, great location and accommodating for an early check-in. Will definitely be back!

Our flight was late so we landed on Saturday morning at 6am. The room was paid for Friday. When I try to check in the front desk said there was no rooms available. That check out was at 11am. So basically I had to waite for room to become available and cleaned. I even spoke to a manager and he said that the hotel gave my room away because I never called. I asked for a refund since I did not stay on Friday and because the hotel decided to give my room away to someone else that the hotel received two payments. One from me and one from another customer. The manager continued to say that it was all about the revenue of the hotel . So I ended sleeping in the lounge area with my suite case looking like a homeless person. When I receive my room key and walked into my room , it looked like it was never cleaned. I will never stay at this hotel. The customer service is horrible and no one, including management never even apologized.

Great location. Super friendly staff

I had to change rooms because the first one questionable brown spots on bed and in shower. The second room was better but was dirty too. At that point i was just over it.

Beautiful Hotel…. I’ll definitely stay here again! Thank you 😊

It was a pleasant stay

nice, clean and comfortable

All aspects were first class

Amazing service, early check in granted upon arrival from airport at 7am! Definitely recommend and if back in the area will be definitely checking this place out again!

Arrived earlier than expected and the girl at the desk was very welcoming and check us in as if there was no issue at all. She was very friendly and courteous and was helpful in guiding my wife and I about Nashville.

Great place modest walk to Broadway. Excellent staff Frederiqua was the best

Location, just a short walk to Broadway, clean with a great breakfast!

Super friendly staff, walkable to almost everything! Good breakfast, spacious clean rooms

The room was pretty clean. The room was very nice and it had plenty of room. The staff was very nice. The issue was that when I checked in they did not have any rooms available. I had to wait almost an hour for a room. I didn't show up until over an hour after check in time. I had to get ready for an event and had to rush due to the room not being ready.

Great location! Close proximity to convention center & Broadway.

Hotel had a water leak. That they new about when checking us in but decided to waite till 630 the next morning before moving us to another hotel. Was told they would comp our trip but so far I have over $500 pensing on my credit card from new the hotels security deposits and still nothing refunded from Huatt House or hotels.com

The water was not working and we had to be moved to another property and had reservations for 3 nights. We moved late at night from the Hyatt house to the Hyatt Place on the 1st night we arrived. Once we got to the Hyatt Place hotel they check us in, we unpacked and went to bed. In the morning I went to a business meeting and my wife left the room to find something to eat, upon returning her key did not work, she went to the front desk and they said we were checked out. My wife explained that we were from the Hyatt house hotel that had the water shut off and the manager said she did not care and that my wife, not the manager, had to call the Hyatt house to get a new letter from that manager stating so, she was very rude to my wife. So my wife called the manager at Hyatt House, explained we needed a letter from her to give to this manager which she did and the issue was resolved. This was a huge mess and inconvenience to me us which I feel a full or partial refund is called for. They wouldn't even let me get points for my stay!! Extremely disappointed.

We were only able to stay a few hours as the hotel was having water issues. We wish we could have stayed in this clean, modern hotel with a beautiful pool. We are so thankful the hotel helped to find our family a new room at a new hotel and organized transition of payment. The front desk staff was incredibly gracious during a time of increased stress of moving multiple guests in a short amount of time. I hope we can stay here on a return trip to Nashville.

No water was available making it very difficult for my family.

Perfect location, great free breakfast, not as clean as I would have preferred

Everything ok

Great time

The room itself was very nice and comfortable. However, I am still pretty u

When we arrived, they had let us leave our bags in the back until it was time to checkin later that day so we could go to Broadway right away. Super clean and nice hotel to stay at. We will be back !

From arrival, to quick departure, this is not a safe block. The front seems industrial, amd newer looking, the back was full of some of the most agressive drug dealers and escort solitors I've seen. A person running the elevator late night offering questionable goods. Do not bring your children here. No security, yet a climate controlled parking garage for a high fee, the room was very nice, which is a testament more to the culture than the business. Employees looked like they just shut their mouth, or lose out on a job. The need for professional security inside and out of this building will have to be the key for short term at minimum. The police presence seemed to be without surprise, nor did it seem like law enforcement was able to do much. So sad.

Danny and Majorie kitchen staff were friendly kind, helpfull !! Other than that never staying here ir nashville house and nashville place horrible