Mount Stuart Hotel

The continental breakfast was more than adequate with a pot per person of tea/coffee .The full car park indicated that the hotel was a popular choice to stay which was not surprising As a bonus literally 2 mins walk away is the Cristallo Italian restaurant,fantastic food,generous portions and wonderful friendly service

Love place and great value. Lots of restaurants nearby and short drive to sandbanks- thank you

Parking was easy, safe and not expensive. Perfect location as close to nearby shops, park and seafront but still quiet. The staff were excellent and there was a good choice at breakfast. I would highly recommend Mount Stuart for a decent, clean and affordable place to stay.

I have expressed my concerns regarding my requests/worries upon booking, from day 1, check in, as I had no reply since booking & calls on our way to the hotel. I have health issues so I always have to research accommodations & make requests. That week was the heatwave week so my worry turned into anxiety. Be aware that their website & the Expedia website on Mount Stuart Hotel IS NOT UPDATED. Certainly when we checked out. One of the many concerns in my conversation with David (manager). Lucas was the staff I spoke to first and he was empathetic & lovely to make up/fix some of the issues. I even volunteered to descale their 2 kettles (which is NOT AVAILABLE IN ROOMS ANYMORE) but he did it, not only for me because they are now in a common room. I did understand their reasons and luckily I came prepared (cos of the worry when I did not receive ANY REPLY), with my own electric fan, sheets, antibac spray/wipes & bottled water. My requirements are not by choice but due to health issues. So, like what I learned from David, they are understaffed and could not read messages or answer calls. It's a small hotel with lovely, hard working youth, cleaning & housekeeping plus the lady in reception. Oh and the toiletries, he said are complimentary and one/ room in the duration of stay. I understood why it was cheap but I had to show them photos of how unclean our room was when we checked in. I did appreciate his gesture of goodwill of free late check out until mid day.