Hotel is located in a nice area but carpets are extremely old and dirty. They need to be change.

Hotel has really gone downhill in the last 4 or 5 years. Exterior needs to be painted. It’s in a beautiful location, right on the lake / just wish the hotel was kept up. Bin 195 has good food but extremely slow service. It took 20 minutes for the waitress to bring us bread once we got seated. There’s a small coffee shop/cafe that opens in the morning and offers less expensive breakfast options. Would have been nice if the $5 egg sausage sandwiches had actually been available as advertised.

Great place for this price?

One of the best services I’ve received at a Hotel

Great stay

This is the 3rd time I’ve stood here over the years. Easy access to everything and great coffee at the aroma. Family friendly and staff is helpful and wonderful. Walking distance to the village, close to Blue Jay and Skyforest. Bar and restaurant on site are convenient and relaxing.

We enjoyed our first stay at the resort. It was convenient to nearby places to visit. The staff was friendly and welcoming.

Quite and clean

Location is excellent

The rooms are outdated; the views are oversold; the amenities, other than the pool and spa, are overrated. On the plus side, the food in the restaurant is above average, and MOST of the employees are quite nice. Calling a gas burner on stones a firepit (see pics) is a bit of a stretch, especially when one can see the REAL firepit in the beach clearing below the main hotel. All that said, I must note that I am making these observations BEFORE accounting for the pricing. So let's get to it. When considering VALUE (i.e., what you pay versus the quality), this place gets one star. It's outdated and overpriced, but it positions itself as a four-star resort based SOLELY on its location. Although that's valuable, and you can walk to the Village just a couple blocks away, I'd venture that several dozen BNBs are available within walking distance of the Village that are much nicer. Don't waste your money. However, if you don't care about money, the place is centrally located and has a certain charm. So did the hotel in the Shining, btw. Did I mention the restaurant? The food is slightly above average. The prices for that food will give you an ulcer. And the New Year's Eve celebration is a joke. I've attended better high school homecoming dances, and that includes taking a break to hit a blunt to try to, uh, blunt the experience. The only saving grace was that many of the hotel staff did a mean rendition of "Rasputin." Oh, and one more thing, not for the first front-desk person but for

Pet Friendly Hotel, great service but restaurant service needs improvement.

Right next to the village, beautiful views.

Great resort for families! Tons of activities and space for kids. The rooms need upgrades (better beds, curtains, and TVs).

The sofa beds felt like wire my kids could not sleep

Amazing view

The property is VERY dated and dark. The restaurant ran very late with reservations on the night of CHRISTMAS!! There was absolutely NO HOLIDAY MENU - very disappointing and the restaurant was out of everything. Obviously made NO plan for holiday accommodations. EXTREMELY offensive for the highest religious holiday of the entire year. Since this resort can not honor the Christian Holidays we will never stay here again. VERY offensive.

Property is in a beautiful setting and the lobby is stunning however… A pet friendly property spent 10 minutes on checking in telling us all the don’t for pets and threatening a 250.00 penalty for failure to comply. The only food offering in the “resort” is a single restaurant whose staff tries hard but the pricing, hours and options for cuisine definitely suggest they are a mountain resort willing to charge LA or Vegas prices without attempting to match either. We had a family above us both nights stomping on the floor till after 10pm and starting at 6am, the resort promised to visit said family while removing resort fees, they did neither. Some talented junior employees but overall management and policy suggests Holiday Inn and not a “Resort and Spa”.

This was my wife and my daughter’s first time spending Christmas away from the family. Usually we are at home we thought we would try something different this year. My wife loved the way they decorated the hotel with the Christmas tree and all the decorations. My wife and my daughter loved it made them feel like they were at home.

Really good place. The facility is located in a spectacular area with the lake and village. Double thumbs up. Will definitely go there again.

Pretty good location.

Second time in lake arrowhead resort& spa it's the best option for families want to celebrate the holidays atmosphere. Love the place and the staff

The property was wonderful. The staff was helpful and attentive. Everything was decorated for Christmas. It was magical!

This resort is awesome! Super cozy, very clean, with great amenities and a nice restaurant. We also were there during Christmas and got to experience all of the cute Christmas decor and events. Highly recommend!

Beautifully decorated for Christmas and friendly staff. Room was spacious but sofa bed was extremely uncomfortable. You could feel the coils if the thin mattress . Not sure if a cot would have been better

The lake view. Security gaurd came to our door and was very rude then accused us of smoking. That was not true and we were insulted. We spent the whole time without a heater in our room

Mountain setting, roman bath and steam room and spa excellent and reason to return

This is a nice property and cozy. Staff was super friendly, especially at the front desk. We had a lake and pool view with balcony. We had Thanksgiving dinner but the table and seats vibrate in a certain area of the restaurant. Washer and Dryers are below this area, we were told by staff. However, the manager was nice and moved us to another table. Thanksgiving dinner was excellent. Conveniently located walking distance to the village with cute shops, grocery store, and great Waffle breakfast place next to the lake. We are definitely coming back. I would just say the rooms need a bit of an update with newer carpet, drapes, and closets but overall the room was clean and comfortable beds plua a small refrigerator. I liked the lobby decor and Christmas tree plus movie nights and the kids played ping pong downstairs.

It was a great stay. We reminisced about our wedding at the resort 25 years earlier. Could not have been better.

This is a beautiful place. We will come here again.

Lovely Facility, very serene. I love it

Needs to be remodeled. Its old.

Nice and fun