Excellent communication from start to finish With map and tram details to get to apartment. In a great location 2 minute walk to lake and a lovely 15 minute stroll to centre or a tram just outside. Room had everything you needed and got cleaned within our stay which doesnt normally happen in an apartment. Staff were friendly and when my travel plug didn’t work they were on hand with a spare which I could keep for whole of trip. If we ever visit Zurich again I would definitely stay here.

Liked co-op grocery store 2 min away. Liked apartment and facilities. Close to tramstop, 10 min from city. minmimfrom city.

Property manager and staff were friendly and responsive when we check-in. They allowed us early check-in when room is ready and available. They showed us how to use the free laundry facilities and provided us with the detergent. Very helpful and attentive property manager who even asked whether we need a portable fan when we came back from a warm day. Good location. About 15 mins tram ride from Lucerne Central Station. Coop supermarket opposite the apartment and a number of eateries within walking distance. Overall a great place to stay in Zurich at a reasonable pricing.

The property was clean & well presented. It was close to the tram stop & only a few minutes into the main city area. In regard to communication, This was very poor. We had booked a deluxe room 6 months prior to checkin & didn't find out until we queried the room that was allocated at checkin that it was a standard double. After various attempts to find out why this happened we were told that our booking hadn't gone through even though it was confirmed through Expedia. After negotiating with the onsite manager we were refunded the difference.