Grand Sunset Princess - All Inclusive

Food was ok could be better.

Beautiful hotel with a great night show. room very clean. I met persons from from many countries. the buffet was extremely good with a great variety of food.

This was my first time staying at a resort, and overall it was a positive experience. The staff were exceptionally friendly, courteous, and helpful throughout my stay. Concierge staff were always available, checked on planned activities, and provided useful information. There were a few issues during the visit. The air conditioning in my original room was not working properly, but staff promptly resolved the problem by moving me to another room. Some staff provided unclear directions around the property, and there were occasional TV channel and internet connectivity issues, though I did not report those concerns. Restaurant reservations still involved waiting to be seated, and an out-of-service elevator created difficulties due to my leg and hip issues. Rain made the marble floors slippery, although caution signs were posted. Some activities and a planned tour were canceled due to weather conditions. Parts of the property showed signs of wear and could benefit from repairs and better-marked trip hazards. Despite these concerns, the outstanding service from the staff made the stay enjoyable. Overall, it was a good first resort experience.

Room: we were a family of 5 in a family room. The room has barely any storage, so it was pretty hard to unpack our clothes for one week. No dressers. The bathroom has just one hook, so it is difficult to hang the towels, robes, etc… Bed was comfortable and they gave us enough shampoo, conditioner, etc..room was clean and enjoyable Pools: we were at the waterpark section most of the time…the water is very chlorinated, and kids weren’t allowed with goggles on the slides which was unfortunate. Pool was clean, but many of the small tiles were missing, and needs repair asap… Restaurants: very nicely designed. Food was ok, not bad at all, but also not the greatest… Speciality restaurants aren’t labeled and sometimes hard to find.. bars, coffee shop, has no menus and staff isn’t helpful. You either know what you want or have to go on their app to find the menu.. Animation: not the best… if you are at the waterpark, nobody will approach you to participate in anything. They have activities on the app, but they don’t get people to play, so the activities actually don’t take place (volleyball, ping pong, etc..) Night shows are nice Beach: HORRIBLE…they had a tractor on side but did not use it. So much seaweed, nobody cleaned it. Saw nobody at least try. Smell was unbearable. They had another access to the beach from the chill out place, and they would no allow guests through. There was no smell there. They made us walk through the main walk which was disgusting.