Everything

Great stay

Located near all the parks and near Yas mall

At first there was a problem with the check in we had to wait about 30 minutes with a 3 years old child at the lobby although we arrived the hotel after check check in start time. Then when we got the room we found out that we have a twin beds instead of a double bed when I contacted the staff they said I had to reserve a king bed size to get a double bed. And we got noticed only when we got into the room that the pool is renovating but they head a nice pool instead at the hotel nearby in a few steps away from the hotel pool. But all the rest was amazing the staff is very nice and incredible the room was great food was delicious. The entertainment characters were stunning for our 3 years old. They really did a great job and she was very excited to see them all day time. The hotel is steps away from the water world and the Warner brothers park that's really comfortable. I have to say that's some manager called me and asked to hear about our checking problem and he offered to help with anything else. We had to leave early morning so he arranged for us breakfast to go and the taxi that waited for us in 5:00 a.m.

Very nice hotel overall. Only negative thing is that you have to either pay for buffet or order in dining room if you are hungry in the evening

Everything was 10/10 The staff are the most friendly and helpful I have ever experienced anywhere in the world and I have stayed in a lot of hotels.

Hotel near Park Attraction: WB World, AquaPark, and Ferrari World. Also worth mentioning is that the staff was amazing. I remember James in Reception was perfect. Also, Chrystin and the man (I forget his name )helped us with tickets to Ferrari World in a difficult situation.

The rooms are spacious and clean, too much time waiting for elevators, very good location near the theme parks.

The amount of noise from the service area next to our room in the middle of the night was absolutely appalling. For several hours all we could hear was banging, things being dragged about etc all in the middle of the night! Would not stay again

Very nice hotel, amazing for kids. Children love the parks. We will came back again

I loved it but there are minor things that need some attention to it.. usually in all hotels the toiletries are provided near the sink like toothpaste and brush, earbuds, etc, in this hotel i had to order it from housekeeping.. walls are not sound proof.. other than that, it’s a beautiful hotel

Wonderful facility, extremely friendly and very professional staff; convenient location. Awesome family getaway!

Review Lovely family experience “Before we arrived read all the reviews and was assuming people make up stuff before they rush home… but genuinely hats off to the team here at Warner bros. We arrived from london family of 4. (3 and 8 year old). Our main suitcase was stuck somewhere and didn’t arrive for two days. Perfect location to get to the mall and get new clothes! The staff gave us toothbrushes/ paste and where possible tried to make the stay as easy as possible As part of our package we got park accesses free to 1. Warner brothers 2. Yas world (lovely family experience) and 3. Ferrari world (not many rides for little toddlers) The kids loved it. Perfect location to get to all the rides/ places. Taxi are very cheap so getting to the mall cost £2.50 Food: breakfast and dinner was lovely. A good selection of foods and very accommodating staff. My youngest only eats fried egg white which they accommodated everyday. The first breakfast was manic as there was so many guest and the queue was to the door. The following day they opened the private restaurant for breakfast serving and gave customers the option to eat in either or place. Very happy and smiling staff across the hotel. Pool side staff were extremely helpful and always on hand to help, have a chat and just make all the guest feel welcomed. The water wasn’t that deep which helped little ones feel Comfortable and safe. There is Warner bros video playing whilst kids lare swimming which is always a l

Great location with walking distance to all key attractions,

Worth for having tickets to the parks included. It is cute and nice with attention to details but it is not a luxurious resort. Nice for kids and also a corporate feeling and look. But expensive with no reason.

The hotel was great, kids loved swimming in the pool while watching cartoons at the same time. We loved having a daily access to Warner Bros Park, the Ferrari world park and the waterworld park. Everything was great! And the staff at the hotel was so friendly and nice, and also with the kids!

Unfortunately the staff was’nt so friendly and the service was poor! Not to mention the food served at breakfast and dinner

Many thanks to the hotel personal, the hotel is amazing, beautiful, clean, new. Amazing attitude, delicious food

Excellent stay and had a great time until the last day, we visited the sisha bar every night and staff were excellent, but on new years eve we were denied entry informing that reservation is mandatory. But at no point during our stay or the daily visit to the sisha bar we were told this or were informed. The manager of the sisha lounge came and started giving(Yogaish) attitude and was very rude to me and my wife, I requested to speak to another manager, which he firstly refused saying he is the BOSS and I need to deal with him. He did not care about anything we had to say and just refused us to speak. We refused to speak to him further and spoke to someone else to allow us to speak to manager, on hearing this Yogaish tried to be nice but I refused to speak to him due his original attitude. Stephan and the other lady were excellent apologised on his behalf but it just left a bitter taste in our mouths with the I'll fouled treatment from Yogaish.Not sure how he can be a manager if he speaks to customers like that

Very nice kids loved it, pool was even temperature controlled. Would go back again

Great hotel for kids

Great Property

We love our stay, kids enjoyed the characters at the lobby and breakfast, they cant wait to be back!

Great for kids we had the best time.

Excellent place for family time.

Excellent location for all three parks. Kids loved the characters roaming around to take pictures with.

I hopped for spotless rooms for the the price, it wasn't. I hopped for professional staff and the one I collected my parks passes from wasn't. I ended up having 2 park passes instead of 3. Because I missed my 1st night check-in because late arrival. I already paid for the night why do you punish me more lol.

Lovely time, but wish the hotel main pool stayed open until late evening, as it is very hot during the day...

Great experience

Staff at the reception are so polite , although they require more training in communicating details to guests .. I was told I’d have 3 days access to the parks .. on the third our entry was refused cuz we paid for 2 nights only so we are allowed 2 entry only . That was disappointing

Nothing

Perfect location in front of WB. The swimming area is good for kids. Breakfast was perfect with alot of options but it was a little crowded.