nice and clean hotel

The best service and hotel I have ever stayed at! I will definitely be back!

The best service ever

I love everything there and everyone they are trading guests very well. Friendly , lovely. I feel feel at JW Marriott Marmara like with my family. I can find a great word to say what is in my mind and my heart about the service. But I can say I love the JW Marriott maranta Istanbul and I will go there more and more

Outstanding stay.

Beautiful property, exceptional staff.

My stay at JW Marriott Istanbul was nothing short of extraordinary, thanks to the impeccable service provided by Ilknur, Emir, Cemre, and the entire staff. Their commitment to excellence truly made my experience memorable. The breakfast surpassed expectations, offering a delightful array of high-quality options that catered to various tastes. The hotel itself is a testament to luxury and sophistication, with well-maintained and comfortable rooms that provided a haven of relaxation. The attention to detail in ensuring cleanliness did not go unnoticed, and it added to the overall positive impression. One standout moment was during our early arrival when, instead of the typical wait, the manager, demonstrating a genuine commitment to guest satisfaction, promptly found us a room. This level of attentiveness and proactive service truly elevated the stay. The staff's helpfulness was consistent throughout, creating an atmosphere reminiscent of a 7-star hotel. Their eagerness to assist with any inquiries or requests contributed significantly to the overall sense of hospitality. I wholeheartedly recommend JW Marriott Istanbul to anyone planning a visit to this vibrant city. The combination of exceptional service, top-tier amenities, and a welcoming atmosphere makes it a standout choice for travelers seeking a truly remarkable experience. My stay at JW Marriott Istanbul was nothing short of extraordinary, thanks to the impeccable service provided by Ilknur, Emir, Cemre, and the en

Definitely a nice property. Staff in general are cordial and helpful. The hotel is near a highway and the sound of traffic is annoying. Also main attractions are much farther than what is mentioned on the website. The star rating system in general is questionable in Turkey. Overall Turkish people are very hospitable.

I made two reservations with panoramic sea view rooms as I was with my wife and my 13 years old son , I have send the management email before that we wanted connected rooms , unfortunately that was not available when I checked in , they asked for 1500 euro in order to upgrade, I had to accept the available rooms but I stayed all night worried about my son the first night the second two nights we had to stay in the same room although I paid for two Check in and check out were very slow , cost of breakfast was extremely high and average quality Rooms are really beautiful but I didn’t find peace in there

Hotel contacted us in advance to ask when we would come. We telephoned and asked whether 2pm would be ok (knowing check in was at 3pm). They said "no problem" and offered to send a car. We declined the car and said we'd take a taxi (we were transferring from another hotel and didn't want the pressure of knowing they would turn up at a specific time). On arrival at 2pm told room wasn't ready and left sitting in lobby waiting ... for 1 1/2 hours. No drinks offered or acknowledgement that we were waiting. Eventually reapproached front desk and complained at 3:30. Complaint was handled very professionally. Hotel did make good by sending written apology and fruit basket plus access to executive lounge, so credit for that. Bottom line is we lost an afternoon when we could have been out and about. If they'd told us upfront not to turn up before 3pm, we would have organised things differently. Other than this no other complaints. Hotel is a bit isolated but very nice if all you want to do is chill after a number of days in Istanbul. Room and balcony were very nice.

Well maintained property. Staff go above and beyond to meet guest’s needs.

Amazing pool and spa facilities Michelin star Japanese restaurant Beautiful balcony with stunning sea view

The property in general is OK. Nothing too spectacular if you have been around other JW Marriotts around the world. It does not have options for dining or nightlife, very quiet atmosphere. They have a nice location but are not utilizing it properly. Staff is generally friendly if you can communicate with them in English. Breakfast buffet for the price, quality and variety is not worth it. Other 5 star properties in Turkey, offer much better experience. There is no outside pool and the spa area is also pretty dead. Overall, it is satisfactory. They need to really jazz up the place and also make sure they hire staff that speaks English.

Beautiful property just a short drive to all the tourists attractions.

A

Very nice location and wonderful staff

Beautiful hotel with an amazing ocean view. Service was excellent , food was good and the property itself is great. It’s located in a very nice neighborhood away from all the crowds, you need transportation for everything because of the distance .

Location , the hotel are amazing . Hotel is clean , new . Staff are very professional, especially Hilye who greeted us every morning at the breakfast

Views of the Marmara Sea was beautiful, friendly people at hostel

Very nice.

Very very , extremely CLEAN

Great hotel

Amazing 👍❤️❤️

The room service is slow. It took us more than one hour to check in. Others are good. Nice place near the sea. Room is very clean. Food is delicious.

By far the best hotel in the area. New, modern and has great staff always willing to help.

Very clean and staff are exceptional

Nice view

I recently had the pleasure of staying at JW Marriott Marmara during my visit toIstanbul From the moment I stepped into the hotel, I was greeted with warmth and professionalism that set the tone for an exceptional experience. I am delighted to write this review to express my gratitude and commend the hotel's outstanding Staff First and foremost, the receptionist Eren was an absolute gem. Their attentiveness, genuine smile, and willingness to go above and beyond made me feel like a valued guest from the very beginning. They were incredibly knowledgeable about the local area and provided excellent recommendations for places to visit and dine. Their friendly demeanor and willingness to assist with any inquiries or requests truly elevated my stay. The check-in process was seamless, thanks to the efficiency and professionalism of the receptionist. They efficiently handled all the necessary paperwork and ensured that I was well-informed about the hotel's amenities and services. They took the time to personalize my experience by considering my preferences and making thoughtful suggestions tailored to my needs.Definitely will be back !

Beautiful view

I suggest to heat the outdoor pool. It was open during my stay but it was too cold.

My 3-night stay at JW Marriott Marmara Sea was amazing. I arrived in very early in the morning, there was no availability of the room I booked, Guest Relations Manager CEMRE Fidan did her best to arrange an interim room for me to relax and offered complimentary breakfast, she also kept checking if I stayed comfortably through out my stay. All the staff at Concierge, house keeping were super nice and helpful. I made friends with restaurant managers, and they help me choose lots of local famous dishes that I enjoyed each of it. The hotel is very new. I would stay at Marmara Sea again whenever I am in Istanbul.

Nice hotel with a nice Asian restaurant