First off, we loved the property. It was beautiful, in amazing shape, well stocked, and clean. The house was newly renovated and exceeded our expectations. And it was in a wonderful location. We would definitely stay here again. Our challenge was really with the rental company processes. It was inconvenient and a bit outdated. The house was a keyless entry but we were required to go to the property management's location to pick up the hand written code. That seemed odd when every other property we have rented that is keyless just sends you the information. We also had to drop the handwritten code back at the property management's location when leaving. We also had to clean the entire house with a specific checklist (including vacuuming floors and cleaning bathrooms) or arrange a cleaning service ourselves that we had to organize and pay for in advance of our stay. I would suggest just putting this in the fees vs asking guest to do this. It also made me question the thoroughness of cleaning (beyond surface) that was done prior to arrival is you are leaving it up to each guest to clean. And lastly, the payment method was very manual vs electronic. We loved the house so much we would rent it again and everyone at the property mgmt company was very nice. It just could have been more seamless and guest friendly when checking in and checking out.