-near with shopping area just by 10-15mins walking distance. also got 24hours small store at ground floor of the building. -swimming pool also gym ;) -easy to finds foods. restaurant just at the ground floor and nearby.

Explanation is quite clear.

The unit has no balcony.thats all...

Centrally located. Amazing sunset view from the apartment. Apartment is spacious and clean. We had only encountered friendly staffs during the stay. They were superb in answering our queries. Love the restaurants and convenient store located just below the building.

No free parking if you’re driving. A day’s parking costs MYR15. There is also no washing machine provided - but you can find laundromat on ground floor.

Very nice, well-appointed room with fabulous bayside views. The first room I was given had no Wi-Fi but after the maintenance team were unable to rectify the issue, I was allocated a second room where the Wi-Fi worked fine.

Check-in was self service and instructions were sent via whatsapp for accessing the room key. No real issues there but all communication with the hotel was via whatsapp. I could find no reception representative to speak to in person, even in their office during regular business hours. As a result simple questions sent to the hotel via whatsapp - like how long it takes to get to the airport at a certain time of day - took up to an hour to get a clear answer. When I asked why replies were taking so long I was told by the agent that they were very busy an dealing with many enquiries. If they'd had a person staffing a reception desk they would have been able to answer questions like this in less than a minute. Oddly, despite all communication being via whatsapp, the reminder to check out by 12 noon was sent via email. Why mix the method of communication? Why not send this reminder via whatsapp if that is the default method of communication being used during the period of the stay? The lack of an onsite representative is a real drawback. It might reduce costs but it's a false economy.