Kalia Bingin - Adult only

The staff could not have done more for you!! They were all so kind and helpful. The rooms were stunning and location was fairly central. Very clean and even offered a second cleaning. Our flight was early the morning we left so they arranged takeaway breakfast for us. 5 star place

Nothing, couldn’t have been better

Amazing place and very helpful staff

Nothing

Very nice rooms very clean

Overall, the hotel had some strong positives. On the plus side, the room itself was very nice with a comfortable bed, clean and modern bathroom, and a great shower. Having a dedicated sunbed was also a really nice touch to relax by the pool.

The biggest issue during my stay was the WiFi. It stopped working after the first night and was unavailable for the rest of the stay which would have been fine if the staff acknowledged the issue. When I raised this with staff, they repeatedly insisted it wasn’t their fault and initially suggested that both myself and another guest were using it incorrectly (wrong password, etc.), which delayed any real attempt to resolve the issue for over 24 hours. What was most disappointing was the lack of ownership or customer care. Even when it became clear the problem wasn’t on our end, there was no real effort to fix it promptly, no updates, and no goodwill gesture offered if it couldn’t be fixed. On the final morning, I was also reminded during breakfast that there were only 45 minutes until checkout which just felt unnecessary and added to the overall sense of unhelpful, slightly frustrating service. A comfortable stay physically, but let down by poor handling of basic service and guest experience.