Set up

Key punch key did not work, more towels, more washing detergent.

The gated community where the house is located is safe, well-maintained, very pretty and the staff were super friendly. It is located very close to the Disney parks and has quick access to the highway. There are many options around the neighbourhood like Walmart, gas station, shops, etc. The house itself was great and exactly like in the picture. The check in process was also very easy with the code sent to us some days before arrival. The rooms and the bathrooms were very spacious and the living area was great. The kitchen also had a good size for our group (4 adults + 1 child) with enough utensils and a dish washer. The house also has an external area with a BBQ, which we were able to use as well (for an extra fee). The parking spots were right in front of the house, which was very practical.

There were issues with the payment for the security deposit, where at some point it had been charged three times to my card. The host, however, fixed the issue. Also even though there is a pool area inside the community, the host did not provide us with the card to access it, so we would have had to pay over 100$ per day to access it. There were no cleaning supplies (mops, cloths to clean the floor, dish towel).

Confront and clean

Beautiful house , looks very similar to pictures shown

From the four bathrooms, three had draining issues in the shower area, water accumulated to an inch high during bath which is not ideal for hygiene. Bed linenes were dark blue which is out of standard for accommodations. Sweet vacation rentals, the company operating the house, also demanded a credit card hold one week in advance of our stay, which was not possible due to the link provided giving out errors after more than ten attempts . They then threatened to cancel my stay one day before we arrived , I had my whole family in Orlando already, would have no where to go , the matter was only solved after I asked booking.com to intervene . This was also very stressful for a vacation stay. I would not recommend any houses operated by “sweet vacation rentals “