The quite environment & simple decor & very clean

Aircond not cold enough need better maintenance

Location and ease of access

Nothing

Overall, I am satisfied with my stay. The apartment is clean, spacious, and conveniently located. Gurney Paragon Mall is just opposite the apartment, and Gurney Plaza is only about a 5-minute walk away.

There are a few minor disadvantages. The lighting in the apartment is quite poor. Indoor slippers were not provided, and there were no clear instructions for operating the TV and TV box. The gas stove was not functioning, possibly because the gas cylinder was empty. The furniture is quite old, and the bed makes noise whenever you turn or move.

Staff assistance and check-in instructions were good (all done via WhatsApp). Excellent location close to Gurney Paragon and Gurney Plaza. Spacious 3 bedroom apartment with washing machine, lounge, TV and kitchen facilities. Cleanliness was ok, as long as you don’t look under the beds (not worth the RM100 customers get charged). Overall, the apartment was reasonable value for money, but not perfect.

Some mattresses past their used by date (unless you like coil spring acupuncture), very unpleasant to sleep on! Aircons struggled to keep the apartment cool, and could do with some maintenance. The sandpaper-like texture of the towels was excellent for exfoliating skin and generally wiping the dirt and grime off a day out in the Penang weather. There were 3 WI-FI channels but poor - or no - signals. Can accommodate 7 people, but there are only cups and plates for 4 people. Car parking is on site but difficult to turn around (only one way in & out) - best for smaller cars. Altogether, the stay was ok however, these apartments would shine a lot better if the owners invested more on their maintenance and upkeep.