Grandior Hotel Prague

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Property was in a very good location

The price I paid for the property was pretty steep and also it did not include breakfast, which I was not aware of it

colazione super e variata, con lo staff . Camera spaziosa e confortevole, moderna e ben attrezzata. Eccelente ubicazione vicino ai treni e a pocchi passi dal centro storico.

I liked the proximity to public transportation.

I don't like that Booking.com has been giving high rates to hotels that are big in size, but other than that are 2 stars at best. The towels were ripped off as if they had been atacked by a wild cat, the carpet was dirty, the washbasin had dents in it. I thought I had booked the room with breakfast included, but apparently I didn't, perhaps since booking with the app is becoming more and more complicated. What is ridiculous is that in the app it states that breakfast is 19€ per person, but I paid 27€. What's worse, when my friend went to the reception to ask if there was a possibility for late check out since I checked-in at 23:30 and she only checked-in the following day due to flight delays, the receptionist told her arrogantly: "Book another day." Fortunately not all the receptionists are rude and I managed to solve the situation the following day. However, it was quite an unpleasant moment and lately in Booking I see a trend of expensive hotels with high ratings but poor service and lack of professionalism. Let's not make another AirBnB, please. We know how bad that was for your company.