I haven’t stayed there because of my flight problem they sold my room to others

I haven’t stayed there, they’re sold my room

Location Friendly staff Tasty food (Room Service)

Shower was mouldy Water was seeping through the shower onto the floor. I had to mop it. The room was not swept. Could see and feel the dirt when I walked without my shoes.

It was a worst stay in my whole life...very dirty rooms and wardrobes are broken, internet quality was poor, Air-con were not working well...

Wifi was poor, gym dirty, shower leaked

Good

Nothing

Reasonable for the price

Few tea making packs

the room was adequate without being superior

room was not ready on arrival at 2pm breakfast was possibly the worst I have ever encountered - so we did not eat dinner in the hotel hotel credit policy is very unfriendly - everything has to be paid in advance and when you leave and there is a credit they ask you to just leave it. It is unimaginable to go to breakfast as a hotel guest and be asked to pay first.

location

No hot water throughout our stay, I raised up but found no joy. Very bad customer service, I had to call front Atleast 3times before I could get assisted. other lines like concierge & switchboard would never answer their phones. breakfast & dinner overpriced yet little options to choose from, food definitely not work $30 p/p, it’s actually a rip off. rooms poorly maintained, paint peeling off, our toilet seat was broken, shower had a crack & worse of all shower head has blocked so water wasn’t coming out properly, all this was raised to their attention on the first night & we were told it would be sorted but it was like running from pillar to post. The other day we got back late into the hotel & our room had not been cleaned even though we left “make up my bed” after we left. Terrible, terrible service, we definitely didn’t get value for our money & I would never ever go back to that hotel.