Mixed experience, would have been very negative if it wasn't for Hamisse on reception who was always smiling, helpful and understanding, so a big thank you to him. It just felt like "computer says no" the whole time.. no way they could find anything to eat for my 2yr old early evening, fair enough, was told we had to wait until 7pm when the restaurant would open.. ok.. so we did.. went to the restaurant at 7pm just to be told it was full tonight and we were told to find somewhere else. Went to reception and Hamisse kindly made a call and got us a table immediately.. there were so many free tables the entire time we were there, I don't understand why we were turned away. By the time we got both children to bed and set up the monitors it was just past 9pm, and we were told the cooks stop at 9pm (despite a massive table having only just been seated..) and there was no way they could get us anything to eat at all, and we were told to find somewhere else.. (not sure how they thought that would work with 2 children sleeping in the room). Back to Hamisse who kindly suggested deliveroo. Also very disappointing that the "seasonal" pool still wasn't open on a hot June summer's day.. (but that disappointment is completely our fault for not reading the small print.. but come on, June!!) The room was clean and a good size, and they had airport trolleys for luggage which was useful.

The room was clean. The breakfast service was horrible . We felt that We were not appreciated. The restaurant food was terrible . We complained when we received burnt French fries. The cook then sent out oily fries. It was not a good experience especially since we were hungry.

It was perfectly fine for an overnight stay en route through France. We picked it because it has a Tesla destination charger. The room was big and clean and the bed was comfortable. The bar area is nice and they have a small, but decent selection of good spirits (that they keep in a special glass case?). The restaurant was surprisingly good for dinner, and the staff serving were really excellent. The only thing that let this down was the absolutely terrible breakfast. It's massively overpriced (€16 each!) for some poor quality plastic croissants, and half cooked cold sausages and cold bacon. I'd stay here again, but I'll definitely not bother with the rubbish breakfast again.

Good, clean room.

Super Hotel and We left very early in the morning but nevet the less they transformer our breakfast to a “To Go” breakfast. super service 👍

Good hotel , comfortable beds, big room, good shower room. Quiet. They need to give more information. We had our dog with us and when we went down to the restaurant we were told they didn’t accept dogs in the restaurant and the terrace was fully booked. Why didn’t they tell us that when we booked? I even rang the hotel and asked them about bringing our dog, as their website says they don’t accept pets, so why not tell us then? We ordered room service which was ok, although very expensive for what it was. The information booklet says you can order breakfast in your room so we put the order card outside, on the doorknob, as advised. We wanted To have breakfast at 8, but by 8.30 nothing had arrived. On ringing reception (room service never answered the phone) we were told they don’t do breakfast in the room any more. You have to go and collect a breakfast bag. Again, why not tell us this on arrival, and why have wrong information in the room? It wouldn’t be difficult to put up to date information in each room, surely? This Covid 19 situation has been going on for four months! So we left without breakfast and very fed up.

Very nice hotel with large comfortable room. Limited menu at the restaurant and a little pricey but the food was delicious. Unfortunately the pool was not open due to Covid 19 but the hotel had already informed us about this prior to our arrival. Overall very good.

This hotel was way above what we expected. Thank you to the front desk employees that were able to speak English.

Needed a room last minute. Found this place. Staff was friendly and helpful. It seemed like this hotel was just built. Has a very small bar.

An overflowing shower the result of a hair-blocked plug hole! Not good cleaning regime and an unpleasant clearing job required!! Otherwise all good...

Clean and spacious, friendly staff,lots of parking that was free

Used the hotel as a stopover on return to the U.K. Very convenient as it is just off the toll road and not necessary to go into the town.The young waitress was very patient with me as she did not understand me as I tend to speak quickly and do not speak French. She is a credit to this hotel and I believe she has only just left school.

Very comfortable hotel in a good location for a stopover friendly staff and a decent breakfast

Comfortable stay, great stop off location, nice swimming pool, restaurant and staff very nice.

The staff was very helpful. The receptionist actually drove me to a near by location at 11pm after her shift. Couldn't get a taxi for over an hour. Very sweet and kind of her. Will always remember her and will be forever grateful to her.

Good hotel with plenty of parking available. Very friendly staff, big rooms with great facilities.

Good hotel with plenty of parking available. Very friendly staff, big rooms with great facilities.

Double bed, 2 singles, loads of room and really quiet. Fabulous staff in the restaurant which really made the stay a treat for us all.

Location is on an edge of town business park so easy to access, lots of parking, not much around in the immediate vicinity but we were only stopping en route to Como. We ended up having to book a suite as that was the only room available. Room was a very good size, newly refurbished, had a nespresso machine and kettle etc. The steak was better than the fish on the set menu in the evening. Breakfast wasn't bad, seemed to be some confusion as to when it was available but they let us eat anyway and found us a decent plate of croissants etc as well even though they had cleared those away already.

Location is on an edge of town business park so easy to access, lots of parking, not much around in the immediate vicinity but we were only stopping en route to Como. We ended up having to book a suite as that was the only room available. Room was a very good size, newly refurbished, had a nespresso machine and kettle etc. The steak was better than the fish on the set menu in the evening. Breakfast wasnt bad, seemed to be some confusion as to when it was available but they let us eat anyway and found us a decent plate of croissants etc as well even though they had cleared those away already.

Spent only one night, experienced a warm welcome and warm Au revoir. Nice at reception, but staff are not staying at the desk! The young boy @ thebreakfast is a very nice one, very friendly, flexible. However the coffee machine is a disaster very dirty! Tables are not comfortable.

Air conditioning was not working in our room. Their solution was a tiny fan. The second day my husband insisted we change rooms. This could have been done initially. Pants that were dry cleaned were not ready on time.

Air conditioning was not working in our room. Their solution was a tiny fan. The second day my husband insisted we change rooms. This could have been done initially.Pants that were dry cleaned were not ready on time.

Comfortable and clean, restaurant ok, convenient for the motorway for an overnight stay in transit.Not sure if Id stay there if I actually wanted to visit Metz. Non descript surroundings..

Clean and comfortable. Room was spacious. In the heart of the Technopole area, 5minutes by car to the Expo center, a good 15 minutes to the historical center of town. Breakfast prices exorbitant. Bed very firm, pillows generous. Bathrobe in room, separate room for shower/toilet. Could not get access to the exercise room and had trouble with wireless log in . A decent hotel but no worth the higher price, except for business travelers.

So called pet friendly but could not have our dog with us at a meal. So the location means it is difficult, especially in an unfamiliar place to eat out. Must be room service.... Uninteresting menu at silly prices. We had some chicken, which was very poor with a bottle of indifferent wine served by an indifferent person. We absolutely did not enjoy the meal or the wine and had the pleasure of paying 115 euros for mediocre rubbish. Where we are now, in Bavaria we have just had a lovely meal with a very nice bottle of wine for 65 euros. Best Western Metz gets a thumbs down from us and I have to say it denigrates the brand.

The staff was helpful and very kind. The man at the front helped us out by making a reservation for us in Holland when we couldn't get the Internet working and found us a room with the bathtub. And the harried young woman in the restaurant did her best. But the hotel was definitely not four stars. And a bit expensive.

The hotel is modern with large rooms. It had building works going on when we stayed, but it did not cause any disruption. When finished it would be a lovely hotel. Nice friendly staff and delicious food (pricey, but really nice) Only down side is the location in a business park, with no amenities near by