We arrived during a bad snow storm and learned that the hotel had a Bennigan's restaurant attached. We had dinner there and observed the restaurant manager going above and beyond to make sure all of the guests were allright and had everything they needed. He checked in with everyone repeatedly. We also observed hotel staff help a woman clear snow from her car and start it so that she would not have to be in the cold. What excellent customer service!!!

My only complaint was a very icy parking lot and drive up check-in area. But there had been horrible winter weather the day before. More salting would have helped and we mentioned it to front desk and janitor. I think something more was going to be done.

Likes: clean, convenient, comfortable, and friendly staff. Dislikes: had to pay for breakfast.

Nice stay but property is showing it’s age

Wonderful place and great staff.

My experience was very good. Check in was very quick. The staff was very friendly. The room was very nice, clean, comfortable and quiet. It looked like the room had been recently remodeled.

Beautiful property and Bennigans restaurant was amazingly good

My overall stay was fantastic. Room was clean, bed comfortable. My only issue was the man at check in was not very friendly. I arrived around 7:30-8:00pm on Nov. 9, 2023. The man behind the desk was typing at the computer didn’t even acknowledge me for about 6 or 7 minutes. I could understand if he was on the phone with another customer but he wasn’t. Then, I finally get checked in, go upstairs to 3rd floor to my room and room keys didn’t work. So I go back downstairs to inform him keys don’t work. His response was “well I don’t know why because I programmed them correctly “. Finally got working keys get in my room and went to come to the Wi-Fi. The password was not legible so I call the gues service number and the man answers the phone with an audible sigh like I was a bother. I tell him I can’t make out the Wi-Fi password on my keycard and he rudely rambles off the password to me then hangs up. Not the service I expected from a holiday inn. Other than the desk help, stay was great. The morning person was extremely nice. I told him about my experience and he profusely apologized about my experience. Huge kudos to the morning staff. Oh and I just adored the little fur baby Willow!!

The lobby bathroom was kind of dirty the night we checked and still in the same condition in the morning and the sink would not work in their either

The toilet seat was broke. No toilet paper holder, water pressure was horrible. Tv kept cutting out. Elevators didn't sound good.

Room was very dusty. Lamp shades were furry at bottom

The hotel needed some up date. Housekeeping made my sons bed but complete left mine undone. Cleaned bath room and put in replacement towels, but left used face towels in the shower as if they were in a hurry. We lost hot water and had to take a cold shower as we needed to be at a wrestling tournament. They offered complimentary breakfast to some giving them blue tickets but not third party bookings. Breakfast was serve in the hallway from adjacent Bennigans with connections to the hotel.

Very quite. Everyone was so friendly!

Bath tub drainage is clogged.

Nice hotel with pool. Unfortunately there were to many kids from travel ball in the pool and couldn’t use it.

This hotel is easy to get to, is clean and quiet. We couldn’t enter the lobby from the parking lot at the rear of the building, and our key cards were not programmed when we got up to our room on the 4th floor. We had to make an extra trip down to the lobby to get key cards that would unlock our door.

Meals are through an adjacent restaurant. Unsupervised children running through upper floor hallways which for elderly customers is an accident waiting to happen.

Great stay

Tommy was very cold and didn’t see wall thermostat until next morning. Toilet didn’t flush well.

The room was comfortable and clean. The service was great. The fitness room was great to have.

Workers were really friendly and hotel room was great the only problem I had was the toilet seat was off center but I enjoyed my time there

Funny smell in hallways - otherwise great stay

Just seemed rundown and dirty

Early check-in and late check-out. Staff great. Rooms were comfy and clean.

Great place to crash for the night or spend a few days.

The room was small for 2 queen beds. Bathroom door was an exterior door that locked and we had to call to get it unlocked when our toddler locked it then shut door. Water damage to celings. Toilet paper hard to reach. And sink was so high our 7 year old couldn't reach it at all. Curtains blockout ones had holes in them. Just needs updates. Staff was amazing and kind. Front entry was nice and fancy. Smelled clean and not stale like most motels. Well lit and felt very safe.

Front desk clerk was efficient and friendly. The room appeared clean, however the carpet was wet. I thought perhaps it was just cleaned, but my feet were dirty after walking around. The coffeemaker didn't work, and I wasn't able to soak in the tub, because the stopper wouldn't stay closed in the drain. The hair dryer looked like its been there since the 70's.The property seemed dated, and needs minor repairs. All in all, it was okay for a one night stay, but I probably wouldnt return.

The front desk staff was very friendly and helpful and the room service delivery person was also very prompt and friendly and the food was very yummy

My air didn't work when I checked in, but they fixed it right away. Otherwise it was pretty quiet, I wish Bennigans or something in the area stayed open past 10pm.

Front staff very unfriendly.

The beds were great!

Place looks nothing like the pictures its clean but it is not an upscale hotel no bathroom fan old ac units room was clean but not up to date to be in competition with 5 star ratings needs upgrades bad