Holiday Inn Express & Suites Minneapolis – West End by IHG

Everything was great. They do charge extra for parking daily.

I want to personally thank Douglas for making our stay enjoyable! He made sure the double rooms met my needs. When I booked the rooms online I specifically selected 2 double queen conjoined suites (which was an option per the website through Expedia), however when I called to confirm the next day another staff member advised me that the rooms I wanted couldn't be reserved. After a brief conversation she insured me that she would have 2 rooms - 1king suite and 1 double bed suite that she will have available upon check in. However that was not the case. These rooms was booked specifically for my daughter birthday/sleepover party so the double beds was a must. The rooms she reserved was for 2 handicap accessible king suite which was not what we discussed over the phone. After talking to Douglas about my needs he saved the day! I'm so glad I caught him before his shift ended because it might not had played out this way. The rooms wasn't ready at the time I tried to check in. ( a little early 2:20pm check in isn't until 3:00 pm ) When I returned around 4:00pm and checked in it was exactly what I needed the conjoined king & a 2 double bed queen suite! The rooms was clean and all the updates to the hotel was nice! The stay also included continental breakfast which had a nice selection of food to get the day started. I'll definitely recommend this hotel! Shout out to the incredible staff but for sure Douglas for making sure everything was taking care of!

Great property

Love breakfast staff very helpful