The staff was great, but the grounds were very dated

This hotel needs a major overhaul. Worn out paint and metal finishes, stained carpet everywhere, the list could go one. Nothing like other Embassy Suites we've stayed in. Big disappointment.

The hotel needs upgrading. Falling apart

Only one roll of t-paper in room. I’m assuming whoever cleaned room just didn’t put second roll in room. Went downstairs to lobby restroom and took a roll. Hole n the wall size f a baseball. Carpet was damp in front of sink. Toilet was leaking. Was disappointed especially since I paid 911 for two nights. Was overall a little shabby. Not shabby chic either.

I didn’t have but one face towel in my room. The refrigerator was not clean and microwave was dirty. I did enjoy Ruth Chris inside the restaurant the breakfast was nice

I will be returning

My husband andnI thoroughly enjoyed our stay as usual! Everything was amazing, and the service and food at Ruth's Chris was beyond amazing!!!

The staff was nice, the hotel is nice but is older. It was clean but really needs an update. Welcome drinks and snacks every night and a Ruths Chris in lobby was nice.

Room was pleasant. The hotel was older but well kept. Bed was very comfy.

The air conditioner did not work in room 529 and temperature reached 85* we had to leave balcony door open to get cool air.

The room was very nice and comfortable, also it is conveniently located to UAB, my reason for being here.

Our stay was very nice. Complimentary drinks and hot breakfast. Very relaxing

Nice!! Clean!!!

Location to interstate

Staff was great! Ac did not work so opened up sliding glass door was cold out. Way to many teens running and screaming shady people hanging out.

Overall the room was fine to sleep in for a couple of nights. The tv wouldn’t turn on, the shower wouldn’t drain, the shower curtain was ripped in the curtain and there were two bulbs out. Maintenance replaced one of the bulbs during the stay.

The hidden fee of pet $80 and parking $5 should be stated clearly in website or third party websites. And the hotel is old and room phone broken. Not recommended

They stay was wonderful,It was the Customer service that was terrible,We were not allowed to pick own room,The lady hit me with a fee that was told after we arrived,and when she saw how surprised we were about the fee,She told me that i could call and cancel our reservation. She was Not friendly At All . She showed No Concern...

Only problem was there wasn’t any drinking glass in the room.

Hotel needs a deep steam cleaning. All floors downstairs and in rooms are extremely sticky. All Doors and walls are extremely dirty.

Very centrally located for business downtown. Service was great. Dining at the in house Ruth's Chris was more than you could ask for. Great food and drinks, was also able to watch the NFL games in the lounge.

The Embassy Suites may once have been nice but those days are long in its past. Aside from the fact they charge over $300 a night with taxes for a suite that only has double beds in it??? Not a queen bed in the whole hotel? You family of 4 is welcome to pack into one King bed or two doubles. Either way too crowed for all but the most patient on the sleeping front. The couch pulls out into more of a horror movie than another place to sleep. The front desk hit us up for another $100 for incidentals which didn’t include our crushed lamp sheds or missing door on the television stand. The fridge sits on the outdated carpet next to the bed like when you were a freshman at State. To call the place dirty might not be fair, but to call it clean would be outright lying so let’s leave it go at that. If peeling wallpaper and frayed furniture make you feel pampered then by all means, give them a try! Worst value for the price I’ve ever stayed at

I paid for a "pure" room with hill view. I even checked in through the app early on my arrival day, but when i got to the hotel, i was told the room i paid for was unavailable, and i was not given reimbursement for the difference in room rates. A "skunk" smell could be smelt in the hallways and even a little in the room we were given.

The staff was friendly. The property was clean. I liked the layout of the room.

Hot water handle in bath sink was broken The entire place in need of an update

I will stay here again.

Very welcoming staff, clean and beautiful hotel. The room was perfect, as well.

It needs to be cleaned more, but I understand it was a busy weekend.

Room is spacious, clean and the bed was comfortable. But the room beyond this was dreary and dilapidated. Doors to closet had broken off and not been replaced. Lighting was limited and the place felt like a cave. Decor and bathroom were woefully outdated. Air conditioning didn’t work on the first night but was fixed the second day after I advised the front desk. The first day only one of three elevators was working for an eight story hotel. One was fixed the second day but still should have had all three working. I was solo and the location was very convenient for my travel’s during my visit so I was fine but I would never take my wife or family here which is sad because we as a family used to stay here for several Christmases in the late 1980s and early 1990s. Sad how they have let the hotel deteriorate.

If I could give 0 stars I would. Upon arrival I was charged a large security deposit, this is not mentioned anywhere except a sign on the front desk. When I went to check out the girl at the front desk asked my room number and said “you are good to go!” What she failed to mention is that she charged my card an additional couple hundred dollars (without my consent) for a “room upgrade” — that i did not get or ask for. after going back and forth with the hotel for 3 days about this matter they told me to call Expedia because it was Expedia’s problem (even though it was the hotel who charged the extra money to my card) when the agent from Expedia called the hotel staff just began hanging up the phone on them. After this experience I will never be back and I do not recommend it to anyone else either. If I could get a refund for the whole stay I would, because 4 days after I have checked out I still do not have a refund for the charges that were charged without my authorization or knowledge.

First disappointing stay at an Embassy Suites. Unfriendly staff, dated interior and disappointing breakfast.

Modernize the furniture pull out sofa , tv stand ect