Great, professional service

good stay, check-in was quick & easy, desk clerk was cheery and friendly. The room was clean, nice condition, quiet & comfortable. No tattered carpet in hallways like others I've seen. Great having a restaurant on site and a good one at that. All in all, very good.

Got to our room and unpacked Used restroom and toilet overflowed and water came into main room. They gave us another room, but didn't bother to help us move our belongings. It was sub-zero outside and our room would not heat up. Front desk gave us a small portable heater, which didn't heat the whole room. Bathtub had constant running drip that couldn't be shut off. The entire fixture was extremely loose from wall. When room was "cleaned" the never cleaned the faucet or the tub, The swimming pool area was freezing. When checking the air vents, only cool air was blowing. Disgusting visit and won't ever stay there again!!! How about some recourse from Hotels.com????

The front desk person was great, fast, and flexible! Will be back.

The room was very clean & comfortable. I could tell care was taken to make everything just right due to the extra touches. Check in was slow but it was NYE, so it’s understandable that the hotel was perhaps short staffed. The staff on New Years Day were very friendly and efficient…(even while dealing with a cranky guest that I let cut in front of me due to his crankiness!) I’ve stayed here several times in the past and I can see improvements being made since switching over from BW to a Wyndham property.

Service was great. Free upgrade. Suggestions for improvement would be lights over dinning tables in suites. The tub was super slick!!

Maid service was pretty much non existent for our 5 day stay

Loved the room on top floor. Very quiet.

I really liked this property - our room was a suite with a small living room, dining table and desk which was very convenient as my husband gets up much earlier than I to work. It was also great that it had 1.5 baths- so two toilets/sink areas. It was very conveniently located only about 15 minutes from the airport and about 20-25 from the cities. Tons of shopping and restaurants nearby including a Starbucks basically in the parking lot of the hotel. My only complaint was that the bed was very hard. I will likely stay there again.

There was no soap in the room Called the front desk and they said they didn't have any and couldn't help. There was no one at the front desk ever. During check in had to wait 30 mins to get someone to come to the front. Waited another 30 mins because they couldn't figure out how to bill my room that was already paid for.

Great location for my needs. Excellent staff. With recent purchase by Wyndham hotels some bumps should be expected. There was no soap available in the rooms and the hotel did nothing for substitution which is inexcusable in my opinion for a quality hotel chain. If not for the soap issue it would be a 5 star rating

Over all good and clean. Bed was 'springy' in the back.

Everything and everyone is super nice!!! They make you feel welcome and safe! I really appreciate how accommodating they are with their guests!!!! Thank you!!!!! -Amy-

Very nice place and felt very comfortable with the surroundings! Will highly recommend!!

The hotel was nice but not excellent. We were there 3 nights and they never cleaned the room. That was kind of a dissapointment.

Great

It was ok

The only negative was that the housekeeping staff should reset alarm clocks between guests. The previous occupant of my room had set the alarm for 5:35 a.m. This resulted in an unpleasant surprise my first morning. The front desk staff was very good and the room itself was good. I like the idea of having the fridge in the bathroom so you can close the bathroom door and reduce fridge noise.

Disappointed that breakfast didn’t start until 9 am. We had to go to a nearby Burger King which was less than good.

Very nice enjoyed it

Very nice hotel with clean comfortable rooms. Friendly staff. No breakfast included. My room was located close to elevator and could hear voices from people entering and exiting elevator.

Clean and nice place that I can say

Extreme quiet.

Good

Had to stay here bc my daughter had emergency surgery and I had to come from 7 hours away. Was told if I booked thru the hotel itself I would have saved money. 😡 The tv in Our room didn’t work. And we had Luke warm water for a day then the next day we had no hot water. Very disappointing! We’re told we couldn’t get any money back for the inconvenience bc we booked thru you! .😡 Again very disappointing! Never again.

The room we were given at the time of check-in was not the room I reserved (king with sofa bed). The room we were given was king with no sofa bed. Apparently, this was due to maintenance issues that put rooms out of rotation and the timing of our arrival even though I booked my reservation weeks ahead of time. Also, we were not made aware of the situation when we were checking into the hotel. We realized that we were given a room without a sofa bed after we walked into the room. We were offered the same room we were given but on a higher floor or a room with 2 queen beds. I would never have paid the same amount for a room with a king bed or a room with 2 queen beds. We had stayed at this hotel before so I knew there was a restaurant and bar so I thought my husband and I would be able to go to the bar, and have a drink or two after checking in just to find out that the bar closed at 10:00 on a Friday night. We ended up only staying one night due to the lack of support we received and were offered by the night staff. I will say that the morning front desk person was very friendly. I understand that going through a 3rd party was part of the issue, however, the 3rd party at least gave me a coupon for a future stay. Something the hotel wasn't willing to do.

Great business stay. Room was clean, spacious, good desk and chair for working in the room, bed was comfortable. Front desk service at check in was extremely pleasant.

It was good the steps in the pool was hard too get in & out. The price was put my account. Then charged a different amount. Whats up with that? Please fix . Thanks

I liked the business center where I was able to complete my training. The rooms had microwave, fridge and Keurig coffee maker. The beds were super comfortable. I liked the large convention bathroom. I liked the friendly staff (all were friendly). I liked the restaurant, especially their desserts and Salmon meal. What I didn't like is the hotel still has a sign for the $13.95 buffet breakfast up. It is now something closer to $19.00. A business is supposed to give the customer the price they are advertising, but they are not. The lounge says it's open until 10:00, however at 9:30 it looked like they were already closing and it didn't feel very welcoming...almost like we want to close now and not 10:00. Over all, this is a fantastic place to stay.

Floor in bathroom dirty

Property was very clean. Front desk seemed understaffed. Room was extremely clean and service was great. Only downside was that the refrigerator and coffee maker were in the bathroom.

I booked room on hotels.com, a double queen bc there were 3 of us. And I was honest and told them we had a dog when we got there. BUT the gal said all the dog rooms were taken and she couldn’t refund/cancel room so we could go elsewhere. Instead she ended up finding us a room but when we got up there, it was a handicap room w 1 queen bed! 1 bed!! So i called her and told her we need 2 beds. It was 930pm so I was already thinking what a hassle it would be to move hotels. So she she said I can see if there’s a cot. Well there was, and it was the most uncomfortable thing I have ever slept on! So we ended up payIng $200 for the night and it was the most god awful experience. The hotel should specify on hotels.com if there are no rooms available where pets are allowed if they want people to be honest. Makes me want to say “no pets” just so I can have a good nights sleep and get what I actually paid for! And there was no free breakfast like the hotel amenities said. Will never stay here again. In fact, I think I should be refunded for my stay.