The property is on a tight corner and hard entrance for Ubers. The bad reviews are based off the room and not property location. The room had an old feel and the room was not pleasing. Light fixtures did not work. No matter how many times I flipped a switch or moved the notch and touched the bulb fixture, no lights in bathroom nor bed room. Only the main entrance light worked. There were 2 locations in the room where the GFIs electric sockets did not work and could not charge my electronic devices. The spots the outlet worked were in bad spots away from study desk and arms reach. Luckily I had the ability to make it work because I had brought adapters to charge in one place, it was complex and inconvenient but I made it work. The hotel just made it worse for me to enjoy my vacation. I didn’t like the setup of the bathroom for many reasons. Lights did not work and I had leave the door open but then had to close it because the shower door opened out and not inward causing me not to have light in the shower. The bathroom clogged on two occasions with normal use and would then flush normally after another try. The only nice part was the water was warm and I didn’t have to wait long to shower. The property of the hotel needs a remodel and elevators should have key pass to deny entry to users for security purposes, i did not feel safe. hotel food was good but both receptionist and waiter asked me for room number and name which I told them it was covered.

Clean

Little problems on room, water links

The room’ bathroom smelled like sewer all the time. Although the staff was friendly they didn’t know the hotel times for the restaurant to be opened. The hours for the restaurant are not as those published.

Al llegar nos dijeron que no tenían una de las habitaciones que reservamos. El hotel tiene muy mal mantenimiento. En uno de los cuartos al abrir la llave del lavabo huele a caño. Del otro cuarto, salió una cucaracha de la coladera del baño. La puerta de la regadera no cerraba bien y el lavabo estaba tapado. El foco del closet no servía. La cortina de la ventana no cerraba bien. No hicieron la limpieza de uno de los cuartos y el piso de la terraza y la alfombra estaban sucios. El desayuno nos lo quisieron cobrar a pesar de que lo teníamos incluido en el costo de la habitación; los alimentos del buffet bastante regulares. El servicio del restaurante de comidas es lentísimo; en servir una sopa se tardaron más de media hora. El baño del restaurante de comidas está en malas condiciones y muy sucio, los WC se tardan en jalar y la llave de uno de los lavabos no servía. El estacionamiento nos lo cobraron aparte. Mala experiencia en general. La ubicación del hotel es muy buena. Lástima de todo lo demás.

Friendly staff

I slept really well. The breakfast was also amazing. Only thing was that my sisters’ cup had someone else’s lipstick on it on one of the days we came down for breakfast.

Everything nice Pool great rooms

G

El staff es muy amable en todo momento atendieron mis necesidades muy rápido. El hotel está muy bien ubicado en medio de dos centros comerciales que literalmente puedes caminar para llegar a ellos El desayuno del restaurant no es del todo bueno.

Staff was helpful and went out of their way to make you comfortable.

The stay was good. Front desk was excellent. house cleaning needs to improve on customer service. Still waiting for that ice.

Rooms to old and aisle carpet and room carpet to old. Shower door was leaking water. Air conditioner not cooling enough.

Me encanta este hotel muy relajante

The ac doesn’t work. Hotel is old. Really bad experience

The hotel is kind of old

To old it need to be remodeled

Staff in the breakfast and bar area not friendly at all. They are not welcoming.

Their listing says they offer Netlix. Nope. Their listing says they have laundry facilities. Nope. Their listing says they have a gift shop. Nope. These were all features that we really wanted.

d

CUSTOMER SERVICE

Bathroom was nasty sink plug duty horrible big name hotel nasty bathroom and is not cheap rates

Well this property was in good shape but you could tell it was older. It’s centrally located to several different plazas and if not a short taxi ride to other places. There vending machines did not work while I was there, and when I had breakfast it seemed like the staff was in a hurry to get rid of me. It could hav been a language barrier or something else I’m not sure but body language suggests they just wanted me gone. I’m not a rude person or anything. I had great service at dinner there and Francisco was really helpful in pointing me in the right direction, I lost my keycard but the staff was very accommodating in getting me a new one. The room was really nice and clean, although the cleaning staff took my 2nd keycard from the control pad and didn’t put it back. Nothing of mine was taken just the keycard they probably forgot. My overall experience was ok. They did take proper precautions for CoVid and I was happy for that. A nice place to stay.

The hotel looks old and looks a lack of care in some areas. Used to be a pretty nice place but they have not been able to take good care of it

The property is very old and without maintenance. The carpet is not clean (looks like an old casino carpet), and the overall of the room are very disgusting, not clean and without maintenance. I do not recommend at all. Employees were friendly, but this is one of the worst experiences staying in Holiday Inn

No había ganchos para colgar la ropa, 3 veces los tuve que pedir… además, las toallas las pusieron usadas 1 día, al siguiente día aún estaban mojada

Everything normal

I have stayed here before and it was great this time there was a few issues with the rooms

Me and my husband just loved it, great place, great location, awesome staff.

I have no complaints about the area or the hotel other than rush hour is pretty intense

Great place to stay. Friendly staff.

good location stuff very friendly excellent service, over-all ok ,