Smelled horrible!! Roaches everywhere!

Had one of the best life experiences. With reservation and after a long day, we arrived almost at midnight to check in. Around 10 were next to the building’s door drinking, smoking and had high volume music. At check in, we were told the room was dirty, the receptionist was kind to drop tasks, grabbed a mop and went to get it cleaned. Waiting, we met a cop that was excited to have a side hustle providing security to the hotel. He explained the people outside had no place to live, therefore lived there. Also told us that besides ocasional problems, the place was calmed. A dude with reservation showed and was told there weren’t available rooms and canceled for him. This made me realize I was fortunate besides the wait. Finally walking to the room we noticed happy kids playing in the hall ways. The smell around was unpleasant. I started showing frustration, my girlfriend did not get involved and went to sleep. Next morning, the pressure to get out made us arrive early to Starbucks and avoid a huge crowd that arrived just after us. We were able to visit Ruby Falls on time and safely arrived home early. Among these experiences, we realized we need to improve our planning to avoid similar experiences. We we’ll not pick a hotel in the same category again in addition to not recommend it to anyone. My girlfriend is proud of her self after getting challenged and being able to maintain compassion and understanding. We’re so thankful with the lessons learned that we’ll go w 5 stars.

Stay was problem free, great staff.

Upon driving up to this hotel, there were children playing all over the parking lot with families having barbecues and drug deals going down on the side. The front lobby had non guests in it all sitting watching cartoons, yelling, screaming with ripped clothes and shower caps. They seem to belong to the lady working behind the front counter. The room itself was beyond repair. There were bugs on the floors. The bathroom countertop was falling off. It was a smoking room. There was nowhere to put the toilet paper as the holder was broken. The discoloration of the walls, and the smell from the cigarettes was horrible. There was a shooting about 3 AM. The people upstairs were extremely loud all night, dragging chairs, and walking with heels on the fake hardwood floor. 7:15 an went to Check out the lobby was locked Another lady said she’s been waiting for 15 minutes. Then one of the residents I guess of the building who stays there said they usually don’t show up until 830. I threw my key inside the door and left.

Room was dirty and stinky. Weird/scary and unsafe people were outside my room just standing.

This was a roach infestation not enough linen or towels food left in the refrigerator roaches and flies dead around the vanity sink animal paws all over the mattress cover and bodily fluids on the curtains and the bathroom walls. The first shift manager I forgot the young lady's name she was African-American & was very nice very understanding she was the best one out of the experience for my family. I do appreciate being advised that I will be refunded for one of my rooms.

It is a roach infested hotel that needs shutting down..they should not be renting rooms under those conditions.it was terrible all in the bathroom in the tub on sinks and in the bed omg walls everywhere a whole family reunion..I do not recommend this hotel

Dirty, unsavory people hangout. Smelled like urine. Very UNSAFE area Holes in the floor a total dump