The lock on our door had a dead battery right before midnight, I called down to front desk, was told security would be right up. I had to call back at 12:25am… was told someone would come. I saw a cleaning cart employee, she called management to ask if she could have permission to let us in and she was told no. After 12:35 THREE security guards came to let us in, didn’t even check my ID. Very frustrating!!!! At the self kiosk to checkout-the machine had several problems. Not an easy way to help you by me doing the work when it isn’t working properly. Frustrating way to leave when already upset. Sad with the lack of late night food options. Need more to-go food. Or more room service options.

No amenities basics like a fridge cost extra Not even a bottle of water

The staff was very friendly and helpful! The room was large and comfortable as well.

Went for a work conference. The beds were really comfortable. Only thing was that the AC didn’t work that great. It worked, but not how I would have liked for it to. There were a few stains throughout the room but nothing alarming.

The overall room cleaning service is far below standard. The stain still were in the washing basin and toilet bowl.

We had a four night stay in sin-city and chose Park MGM for a change in our typical accommodations. Upon walking into the building, there is no smoke, but there is a lot of fragrance! When you get to the room, it’s 100x worse. We tried to change rooms but were unable, so ended up putting in notes to the housekeeping for “no spray!” My first night or two were difficult to sleep because I am very sensitive to chemicals and scents, but it finally dissipated! The room was visibly clean, with exception of the carpet that is probably due for replacement. There was some dust in corners as well, but nothing concerning. The bed was comfortable. The casino itself is clean and non-smoking. The breakfast restaurant, Bavettes and Eataly are all good. I wish there were some late night options other than Betty’s. All in all a great stay if you don’t mind fragrance and some Uber rides if you plan on exploring the strip since it’s not quite central enough for walking to some of the other casinos.

Room ready with dirty sheets upon arrival, had to call 2x before sheets were replaced, AC in room was not working and remained at 75 degrees for 2 days of my 3 day stay. Unable to switch me to a different room as they were booked. AC worked on 3rd night at which point made no difference. Because I booked through a 3rd party I was told all that could be offerred was a comp on the resort fee and some food & beverage credits.

The place is huge. Very comfortable and clean room. The hotel and casino are located in a good neighborhood. Lots of food options in the complex but also close by. Room was very clean. Nice to be in a no smoking environment.

Centrally located nice MGM property that is smoke free. The restaurants Primrose and Eataly are great. The pool is a nice cozy area surrounded by the property walls. Came for a mother-daughter birthday trip. The concierge sent up champagne and a card to the room. Due to some disturbance we were compensated a meal on the property. The walls are thin so you do hear the housekeeping staff cleaning other rooms and guests next door. That was annoying. Cleaning of rooms was ok and could be better. It’s nice that the rideshare area is close and convenient. Overall, we enjoyed the stay

Fabulous accomodation. Exceptionally clean and comfortable throughout amd lovely staff. Nice relaxed vibe, not full of hen or stag parties and a touch of class to it.

I found hairs on my bed sheets , the furniture was full of dust. The water leaked from the shower. There are no refrigerators or microwaves. I will never stay here again!

Las Vegas is just extra crowded in general. But everytime you attempt to enter the elevator its totally crowded with 20 people waiting to go to their rooms. They have certain elevators for certain levels, its not working jamming everyone on those levels. Las Vegas is crap in general, too many people, too expensive.

The hotel was relatively new. Best thing is that it is non-smoking! Even the casino. So it is great to stay with kids there. The bed is comfortable. Restaurant primrose is lovely. Pool is nice. Everything is great.

We were overcharged for our stay. Our room was hot the entire stay, the AC never went below 70 but the AC ran the entire stay. The pipes rattled and drain sounded backed up.

My stay was so good, i extended for 3 more nights and I'm trying to figure out what weekend to go back! It will be soon!

This hotel is a little bit old but is a classic, I like the Italian place with several Italian options and location in a plus

Very basic room, no closet, no refrigerator. One day didn’t make the room

Great room, newer, safer and no cheap smoke smell! Definitely worth the price, we will be back soon

The rooms are clean and spacious. The casino is nice and smoke free and there are great places to eat too. Great place to stay.

Wonderful to stay in a non smoking hotel casino in Vegas

Friendly staff. Room small with no desk, coffee maker or refrigerator

It was a beautiful relaxing experience. Quiet environment and friendly room service. Clean room with an amazing view of the TMobile Arena. We were very happy!!!

Room was ok. No fridge, microwave or keurig so that was a bummer. Chair was very uncomfortable, like most hotels. No business setup so working on a laptop was inconvenient. Overall a nice stay, but missing a lot of what Hilton offers for a similar price. And not a lot of breakfast options.

A nice hotel, very clean, loved that there was no smoking. The only negative was the housekeeping… very light, sometimes hard to tell if they had been. Once they strangely only made one of the two beds… We stayed with teenagers, and there isn’t much in the hotel for them. But if you are an adult, I think it’s a nice place. The bars and club looked pretty cool. The restaurants are also very nice, but a long wait and pricey.

Great location, we went to a concert at the Dolby which was downstairs. The lobby smells so clear and the location is close to everything.

The room is clean. The bathroom sink didn't drain. The bed is horrible. Coming in and out of the parking garage was the worst!!! The electorrnic gate/reader did not always work. Added "HOTEL FEE" of $49/day should have been added to the room rate. It's a hiiden fee at the end of the stay. If I knew about it, I could have considered other hotels.

Except for the strong perfume smell in our room, everything was excellent. It was especially great that the whole hotel, including the casino, was smoke-free!

my stay was good once i was able to get my room. on arrival, there was no ROOM for me and i was asked to wait. I waited and waited for a long time, this was at about 2:30 AM. i was tired after a 4 hour flight delay.

The room was nice, everything seamed good. As I went to take a bath, there were hairs in the tub :( not like I stayed at Motel 6 or any $80 hotel. I paid more than $220 a night and I had to clean the tub to use, pretty bad!! I had stayed there in the past and recommend to family and friends, this time I was a lil disappointed.

Beautiful and nice stay. We love it. It’s close to lots of places.

Family trip Wasn’t feeling the red room We were placed on the 13th floor & we couldn’t be moved to another floor due to hotel being booked

The hotel and the room very clean. The decor of the room lovely with comfortable beds and good television options. Windows were well sound proofed, quiet, even with all the noise outside. The shower is beautiful but a terrible design where you have to be inside the shower stall with door open to use the controls. It means the floor outside the shower gets wet and one has to suffer cold or hot water while trying to get the right temperature. The snacks in the room are ridiculously expensive. ($14 for a small package of gummy bears). There was no indication of the price AND the system of automatically charging if you lift the item from the shelf is not right. The system of charging should be made more clear. I accept everything in Vegas is more expensive and everything geared towards spending BUT there are limits.