Staff was efficient giving me the Kay for my room, One night for less than 90 dlls, nothing extraordinary nothing good or bad to say. I’ll came back

Beds are hard as a rock. Pillows sre terrible. I would give it a zero based on this since the whole point is having a pkace to sleep. I hardly slept. I will never stay there again. If you like a very, very firm mattress, you will love this place.

It had a little kitchen area where you could cook yourself a homemade meal... never used it but definitely going to rent there again when visiting area again... thanks for the room and stay...

the cost was a little high for no real breakfast. Ive stayed in 5 local hotels with better facilities for much less. it was clean though.

It gives privacy per location however unsafe, the smell of smoking enters my room which was not healthy for me. The dining table was not clean and a cube of soap. Receptionist area not great.

Check-in was slow because the manager wouldn't help. Tiny bugs in the kitchen and bathroom areas...and who knows where else.

We got there no rooms avaliable

The room was very clean and comfortable. Since it is off of a main street mo heavy traffic noise and quiet. Very noce stay

We had utilized the laundry facility and the machines were well kept and efficient. I wish that the hotel had a vending machine for travel sized soaps. The area around the hotel had lots of options for soap. Delivery was a little difficult to come by but that was more of the restaurant we chose and does not reflect the hotel itself.

Okay so i ordered a reservation with my cash app card , payment went through and it seemed fine. I get there and the guy behind the counter tells me that he couldnt give me the room because i dont have a bank card? Like with BAnk of America or chase? I have an banking app thou that they didnt accept because of their policies. These policies should be able to be found in the description of the motel. I seriously got extremely lucky and someone let me use their bank card info. Without that guy? I would of been hittijg you guys up about a refund...I shouldnt be able to make a purchase for that motel with the card im using if its not allowed. Period. Ljke this was such a horrible experience. Im very grateful for that stranger too help me out..

The room was fine, other than finding 2 cockroaches in the middle of the night. We rented the king with a sleeper sofa, no extra sheets, blankets or pillows for the sleeper sofa. I went to the office to ask for some, waited a ridiculous amount of time while the front desk clerk was outside, he saw me i even waved and he continued to talk to a guy out there and then turned around and walked even further away to the laundry room. So i never got sheets for my kids, i had to split up my bedding for them. Also the only way to get to my room was to walk through the smoking area where a group of shady men stayed all day and all night long, i hated having to walk past them with our children.

The employee that checked us in was rude. I know it was very late about 1:30 am, but we called before hand to make sure this would not be a problem. We were told it would not be. The tv did not work and the room did not smell clean.

Very clean rooms and check in was a breeze.

It is what it is. It was neither bad nor amazing. It was a great price and had a kitchen which we would have used more if we were there longer. It was a tad noisy outside at night. Dogs, doors, a police siren….but, overall it was clean, cheap and just fine for one night. I’d stay here again for a longer stay if needed for those reasons. I’m cheap. It was fine.

1

Has issues with the booking, and staff just told me I would have to wait and see if it fixed itself. Even when I called Hotel.com for assistance and the problem happened a second time they told the customer support the same thing and I ended up going to stay somewhere else.

The property is a typical ESH property, druggies, bangers, housekeeping walks by broken coffee pot, dirty towels and trash several times a day every day and leaves it where it is, smokers stink up the property and dis guard their butts everywhere . What the hell is wrong with local and upper management at Extended Stay

Had made prior reservations, but when I arrived to check in, I was charged a second time for the room. Had to contact Hotel.com.

First they didn't have the room I ordered, then they gave me a room infested with cockroaches. I mean infested it was so horrifying. I couldn't sleep at all that night even they gave me another room which we didn't experience anymore roaches(that we know of). And to top it off charge me extra for the room when they didn't have the one I ordered.

Waited at least about 45 minutes to check in no one was at the front desk.

Beds need upgrade

Hotel was clean for an older property. Front desk clerk didn't seem to willing to address a couple of issues, or get information, but they weren't major issues. I did find it odd that there was no drink machine on the property. And, the laundry room did not have a way for people to get quarters for the machines, and the front desk didn't keep rolls of quarters for that purpose. What's a person to do?

I had a bad experience in this particular Extended Stay America in Mesa Phoenix AZ. I paid for 3nights ,my room was not clean after the first night trash was not removed and no fresh towels. I called to find out why ,i was informed they only clean weekly. I was horrified that I paid for 3nights that is non refundable. I call and beg for fresh towels and we finally got fresh towels on day 3, but no cleaning done in the room at all. Terrible.

Staff was AMAZING!!!

For an extended stay that offers a kitchen with a microwave and stove and refrigerator, but no coffee pot. The front desk told me they were out of coffee pots but would try to locate one and bring it to me ,,4 days later we still do not have a coffee pot .Grab and go breakfast was limited also as I went to get breakfast at 7 AM one day and not one drop of coffee. I asked the girl to make some. She was almost asleep and said it will take a while.

Stayed for nine nights. No maid service at all.

The room was not as advertised. The pull-out/hide-a-bed was supposed to be a double bed and the room was supposed to sleep 4 with 1 king bed and the pull out double but, it was only a single which was not acceptable for 2 teenage boys to sleep in. They also advertised free breakfast but very disappointing that it was only coffee, tea hot chocolate and granola bars and very small little muffins. I also didnt realize that people could long term rent here and there was some rather unsavory people that bothered us and a guest that came to visit us. The house keeping staff were truly amazing, friendly and wanted to help. They did move us to another room where the pull out was a double but, the mattress was horrible, saggy and lumpy and old. One of the reasons we chose this chain of hotels was because they all have kitchenettes but, they do not have anything in them, no dishes, cups no flatware or coffee pot, no pans nothing at all. You have to place an order for what you want which would have OK except they were all out of everything until the day before we were to check-out. We ended up spending much more on restaurant food then we planed on because of this and the poor excuse for a breakfast they had. This was our first time staying at this hotel chain and will not stay again. I will repeat the the house keeping staff was amazing!

Blood stairs on the sheets. No soap . No drain plug in sink or bathtub. Two rolls of toilet paper near Completely used up left in the room. Smoke detector beeping every 15 seconds. Bed side lamp covered is rust stains. Front door would not close properly.

My stay was good, the bathroom was very clean and decent, i just did not like the shower head very much. It was a little too aggressive. But other than that everything was pretty good

Overall an amazing stay.

I booked a room, and went to check in and was advised there were NO ROOMS AVAILABLE! Even though I booked and paid for the room. Thank goodness for hotels.com issuing me a refund.

Hotel needs some updating but very clean and staff was super nice.