We were assigned our room. We went there open the door and the room was trashed. Towels and garbage all over the place. Load the luggage back in the car and go to main office. Both myself and my son are disabled and require a main floor. We were told they had no other rooms and ours would be ready in 30 minutes. Mind you this is at 430 pm fine we left came back in an hour assuming our room was clean. Nope still trashed. Load the luggage back up and back to the office. We were then assigned another room which was clean but smelled like cigarettes but that smell went away. Beds were hard as rocks. We were happy to leave. Our home was having new floors installed and we need to stay elsewhere and close to the brain therapy place my son goes to. It just was a terrible experience sadly

I it smalls bad.

Booked this property because I had had a good experience with it's sister property in San Jose. But I ended up checking out immediately and stayed elsewhere. The carpet in the lobby was sticky, there were construction workers and random people loitering all over the property even at 8pm, and my room was extremely dirty. Crumbs and debris all over the table and carpet, and the bedspread was covered in bleach stains. The front desk worker was super apologetic but there was no way I was comfortable actually sticking around. The property is also pretty isolated and did not feel safe.

I was disappointed that they had no hair dryers. I know it sounds petty, but I was unable to pack mine.

I checked in to my room late on Sunday for a work trip and it was filthy. The toilet was coated in diarrhea, there were dirty socks on the bed, and ants on the counters. I spoked to the woman who had checked me in and told her I would be going down the road to another hotel. She apologized and told me that I would "not be charged a dime," but my card was just charged for the full stay and the hotel has not replied to my messages.

External property is better maintained than the rooms

The front desk people were nice

The continental breakfast was pathetic, tiny blueberry muffin, old and one blueberry! Instant packaged oatmeal and I paid for a continental breakfast? Ice machine broke down. Had to drive to find a bag of ice? It worked but not that happy.

Room not ready At 3pm. Had to wait almost an hour. Room was filthy. Fitted sheet on bed kept popping off while we slept waking us constantly. No implements in kitchen.no coffee pot. Bathtub disgusting. Employees screamed at each other.

there was no shower curtain, the bathroom light fixture broke in the middle of the night, there were no trash cans, and the whole room was not properly cleaned. they were short staffed that day and we had to wait almost an hour after check in to get our keys, due to the rooms still being cleaned.

Dront desk was polite but the first room we checked into was still dirty from the last guests with unmade beds and it smelled like cigarette smoke. Very disappointed. The front desk agent checked us into another room and everything was fine after that but overall unhappy with stay.

unable to check in, front desk service very rude not willing to help. Overall bad experience will not recommend to anyone!

The check in took almost 45 minutes, first the card is no good to open the door, next the room has not been cleaned yet after last guest check out, then the third room is also not cleaned yet. So in total, I made three trips to the office and carried luggage to two different buildings and the rooms were all in upstairs (there's no elevator in this establishment). Finally when we entered the fourth room which she said is a good one, we found kitchen was dirty, there is no any kitchenware, refrigerator was dirty and so was the microwave. The bathroom was barely cleaned. We had the worst staying experience and I told myself never ever stay Extended Stay America.

Unclean room upon check-in. We were accommodated with a room change. The second one was better but still gross. The floor was so dirty you could not walk from shower to bed without washing feet again. So much dust it made me medically ill. The lamp was falling apart and likely a fire hazard. We couldn't use it. The hair dryer was so dusty it lit on fire. Walls had what looked like small specks of feces or blood. The beds were extremely uncomfortable. The so-called breakfast was non existence. They only had a few packs of plain instant oatmeal and packets of cocoa. The water wasn't hot enough to cook the oatmeal. The baskets for the other items were empty . There was still 2 hours left of breakfast time window. Ridiculous when the descriptions advertise breakfast included in prices. This place is extremely run down. The only good was the front desk clerk was polite about the first room not being cleaned. It appeared as if staff started and didn't finish. I was charged for checking in a little early just to have it nasty.

My biggest complaint would be the bugs..

Many long term occupants. The name of the place should have clued us in to that before booking! The hallways were filthy ( cigarettes, trash, a large pile of soiled linens in the stairwell, full stinky garbage cans). It needed a good power washing or even just to be swept. The room was ok- we had a young child on the pull out sofa bed. It would not have been suitable for an adult. The mattress was beyond terrible. The king size mattress was decent. Our security lock only had 1 out of the 3 screws so it was wobbly & probably not really functional. The staff was helpful, but they are clearly understaffed with the cleanliness of the place. The landscaping was beautiful and well kept. We wouldn’t stay here again.

Worst property. I thought some one died there. Dirty smells, carpet is dirty.

Very sketchy front desk help. Took 2 days to get silverware & 2 bowls for kitchenette. Totally understaffed. Banged on door twice demanding checkout, when paid for 2 nights & was assured we could stay in the same room. Very rude man!

Not clean

They not responding and they did not clean the room and we asked for help they put the closing sign and we couldn’t stay and called Expedia to cancel it.

I always like to cook my own food and Extended stay completes my stay with a range top and full size frig. The micro wave in my room was not working, mentioned it at the front desk and as immediately provided a new micro - I was impressed! Not much for breakfast so plan to cook your own (my preference)or eat out Also like it is in a safe out of the way location for safety.

Everything was great. The front desk was friendly!

shabby and unclean. not recommended

This property was easy to get to, given its location off of the interstate. The staff were friendly and helpful. Most of my concerns were addressed promptly. On the other hand, I had booked a smoke free room and the room I checked into clearly had that smell of "this once was a smoking room that had been scrubed" but smoke is one of those things that gets into the essense of everything it touches. The smell was so overwhelming. Also, the walls were thin, you could hear neighbors having muffled conversations. I may return again.

It was for my in-laws and they enjoyed their stay. Very spacious and clean. Thank you.

The first room we were given was dirty. There was animal hair everywhere, fries and ramen on the floor. The kitchen has old food in the fridge an the sink had dirty water in it. The toilet was plugged. I immediately went to the front desk and they attempted to make it right by giving us a new room. The Second room had no beds, and was full of cleaning supplies. There was a used condom on the floor. I then went to the lobby and stayed I would be leaving and asked for a Refund. I was told there was not a manager on duty so therefore I could not have a refund. I was given the managers card and told to call in the next day. I called the next day and yet again, no manager on service. So I showed up at the hotel, asking to speak to whoever was in charge, and they finally got my refund to go through.

My only complaint was I went out looking for coffee at 5am, came back and my room card was deactivated.

The room was not cleaned properly, the refrigerator was not cleaned out there was food left from a previous rental. The night manager was extremely rude

Because sleeper came here check place night

Nicholas and Carrie were helpful and pleasant. I liked this location and I believe the pricing was fair. The phone was usually answered reasonably as well. I would advise the property to include more breakfast options if possible.

The one thing I really enjoyed about this property in Tigard, is the front desk lead, Kathy. She was very helpful and took good care of me. It was nice to have super customer service from her on my trip. The only down side of the property was that it was not as clean (all-around) as one would hope. Mostly the grounds are kind of messy and look like they have not been cleaned much in the month. Thanks.

Very nasty not clean