Found hairs and roaches in the bathroom

Very shabby property. I was embarrassed to stay there. I apologized to my companion about this booking! :( There was a broken closet door. The carpets in the hallway were very worned out. The bathtub was unsafe and slippery. This facility is badly in need of modernization.

We had a nice stay here and it waw very close to where we needed to be. Food in our mini fridge and broken ice makers and drink machines kept us from giving 5☆ reviews across the board.

The linoleum floor was dirty, the bathtub had rust stains and dripped continuously, the furniture was chipped (chunks missing) and the cloth on the desk chair was covered with some kind of stains like dried smeared food. Although the linens were clean they had a faint smell of bleach. The left side on the bed box mattress must have been broken as it clunked and sunk when you got in and out of it. The heat and cooling unit outflow vent was clogged with unrecognizable dirt which made it not work very well. We have often stayed in Best Western Inns and have been very satisfied but this one was what we would call Worst Western, especially for what we paid for two nights!

It was a good room.

Room 100 had bugs in it. We booked for 1 night, after the wedding we attended we got back to the room at night and saw bugs all over. didn’t stay the night, checked out. Place looked halfway decent. Shame

There was a constant ticking noise throughout the stay. It seemed to be coming from inside the wall. So bad that I could not sleep all night. The shower was dirty. Piles of dust and black smudges along the edge of the shower.

The hotel is rundown still somewhat clean but rundown. Breakfast nit good don't recommend it

Nice place, close to SIU

Upon arrival to our room, we were in the parking lot and were hit with the odor of pot. Thought, okay, it's in the parking lot. That's good, it won't be inside. In our room was fine, but the stairwell was awful. Our room was rather small, vinyl flooring, hole in the bathroom door. We had no HDMI cable. The staff was kind enough to go get one. Until then, we had no TV. The rooms above us had loud walkers. The amenities of shampoo, conditioner and soap were tiny offerings for this family of 4. Only 3 towels were given. The fire alarm went off at 4am, probably related to the pot in the stairwell. All of the vending machines were unplugged. The staff was the only positive about this property to be honest. Very nice and pleasant, easy to deal with for our issues. Probably won't be back. $225 a night for this family saluki weekend was a rip off. It is worth maybe $80 a night.

I had two reservations for the same room because I had to extend the date. I called the main phone number for best Western and talked to somebody about it who marked the information in my account. I called the actual hotel twice to make sure everything was going to be fine. When I got there, I reminded the person at the desk of this conversation, and there was no record of what was happening. so I was completely inconvenienced and frustrated after I put so much time into letting the hotel and organization know ahead of time the situation. This was even more inconvenient when somebody tried to come into our room thinking that it was empty. I will not stay at this location again.

We arrived early (just after noon following an all-night drive from Denver) and were warmly greeted and allowed to head straight to our room. Everything was clean and as-expected. This was not intended to be a 5-Star hotel, but it was exactly what we wanted: clean, comfortable, and staffed by friendly, helpful people. It is convenient to downtown and to lots of surrounding conveniences, e.g., shopping, restaurants, etc. Give it a try!

When we entered our room it stink so bad after a couple hours with air conditioning on it seemed like the smell kinda of went away. The air conditioner was so old and loud you could not sleep worse night i have had in a long time

The staff were wonderful! The breakfast was great and it was in the right location. I WILL be staying there again!

Noce

The hotel looked clean but roaches was in the room. I was really upset don’t want to bring bugs along with me.

I like the room was roomy, however I would like for more vending machine and ice machine on the floor that I’m staying on. I didn’t like that I had to go down to the 1st floor for ice or vending machine

Room was not cleaned although housekeeping was requested.

the tub was dirty. I had to use comet cleaner to scrub the tub clean. Other than that it was a fair stay, I slept well

The location was great, just off the SIU campus and close to many dining and shopping options. The main complaint I had was that the indoor pool water was very cold and there were only two towels available.

Comfy

The elevator was out of order for a day. Quick fix! I did not receive a recipt for my stay!

My wife and I and are 5 younger children 6 under stay at this hotel. Even though we didn’t know about the extra $50 up front fee we avoid that. But as soon as we was bringing our stuff in the man at the front desk told us that all of our children. Couldn’t stay in the room because it’s just for 4 people yet remind that they 6 and under. So we said okay. So we get in the room there was hair in the tub and on the bathroom floor around the toilet. Okay by us working at a hotel when just clean it up and sanitize the bathroom down. There was ants in our room on the tv stand and the desk. My kids didn’t get to swim because the pool was very dirty. After this experience me and my family will not be staying at this hotel again.

It was good, your persons especially at the breakfast were extremely helpful. My two little girls loved the waffles with sprinkles added.

👍👍👍👍 very professional and real good service.

Safe and clean.

Oops saw a baby roach in sink area

The hotel was very clean and quiet. The staff was very friendly and helpful. It was in a good location and close to all of the things we wanted to do (state park, dining, etc.). My only complaint was a super bright light in the parking lot that shown into the window at night. Also, the attached bar was not great.

Although the area outside seems a bit sketchy, the hotel itself is a hidden gem. The staff was very friendly and accommodating.

I didn’t step foot in the building. It appeared people lived at this property. Unfortunately, I ate the cost of the room because it was non-refundable.

Bed was hard and pillows lumpy but hotel was clean and service was great

When I first got to my room, I immediately noticed the curtains don’t cover the whole window and I was on the first floor, that did not make me feel safe. The curtains were disgusting and had dark grimy spots all over them. The walls were worn down. The room smelled horribly musty and moldy. People were walking up and down the hall blasting music past 10pm. The LAST STRAW was when I was sitting up in the bed under the covers, and I had a BED BUG crawl right over the top of the covers that I was under! I was only in that hotel for two hours and would never go back.