Unfortunately, we arrived at 9pm, waited in the lobby with 3 other couples for 45 min and NO ONE came to check us in. The lobby phone that we were supposed to use to call for assistance was broken. When the front desk person FINALLY arrived, she was flustered and clearly overwhelmed. The hotel had been oversold and there were no rooms, despite the fact that all 4 of us couples had confirmation numbers. Additionally, I was told I would not be charged for my room because we couldn’t stay. Well - I was charged for the room and had to go through another few hoops to get the $ credited back to me.

My first room wasn’t ready- garbage and fans going from some sort of flood so went to the front desk for a new room. In my new room there were hairs on the pillows, splatters all over the side table and head board, blue gunk In the bathroom sink, and hair in the shower. I have pictures and videos of it. I left, seeing as how this was the SECOND dirty room. Extended stay will not get back to me about my refund request. Entire building smelled like cigarettes and garbage. I was there for a total of 20 minutes. Absolutely Disgusting and zero customer service at the location, or at HQ. Expedia was also no help. Stay away

It was okay. Dirty in the room, stains multiple places. Fan in the bathroom was taken apart when I got to the room. Smoke alarm was going off when I walked in. I told the front desk guy who couldn’t care less. It went on for another 20 minutes after I asked. It’s close to everything which is good, because you almost feel like you have to spend time outside of the hotel to feel comfortable.

Entry way, floors, rugs, elevators, hallways, front desk counter tops EVERYTHING so dirty & filthy, disgusting. All the staff did not look professional looks like they just woke up. Although there was a traveling GM there one day super helpful & nice, said most people there live there. No dishes but advertised they had dishes we could use finally got some but had to wash all of them. Garbages over flowing in the side of the building, horrible smelling garbage by elevators NO ONE cleans or vacuumes the halls or sanitizes the doors let alone cleans the windows floors were disgusting spilled everything on the floors. Lots of screaming & yelling late at night & slamming of doors & arguing. Grab & go breakfast not good.

Person working the front desk was horribly rude. I asked for dishes and pans but was told there was no cookware available the whole point of booking a room there was to use the kitchen to make meals for the week she said she could not refund me and actually suggested I go buy cookware! I ended up calling and driving to another Extended Stay for cookware. also, the kitchen was infested with ants

Linens were stained. Bathroom was not clean.

There was a guy lying in the entrance on a bench under the phone we needed to use to call to get help at the desk. The workerer was outside after we called he said let me know wnen someone shows up. After waiting about 10 minutes he came in and said did you hear what i told you on the phone ? I said yeah let me know when someone shows up. He laughed and said something about him being the only one there. The room smelled musty.

Had a great stay! Guy working at the front desk was super nice. My room was clean but smelled of old carpet yuck. The hallways were smelly like old cooked food too. Everything else was great - heat/ac worked great, comfy bed, easy TV remote, hot water/high pressure and plenty of towels - all the essentials were spot on! Would stay there again!

The room smelled very Smokey!

Beds were so comfortable

Didn’t have a room ready till 5pm. There was no coffee at 8:30

Very strong strong odor of drugs throughout the halls and check in desk

Staff was awesome especially Kristen and Cameron both

Check plumbing and air filters in rooms

Check in was perfect, front desk lady was super friendly and helpful. Got in the room to change and get comfortable but realized that the big beautiful windown had no coverings. No shades no curtains nothing. Beautiful snowfilled trees and a blinking red traffic light allllll night long. And the bathroom fan and toilet flush are so loud it sounds like a jet took off in our room.

Easy access location, front desk clerk was super friendly, room was clean but could improve on pillows. If you want to cook in room no supplies but may provide if needed.

The staff was very kind. They honored our request for a first floor room.

Entire establishment was gross. Showers looked like they have never been cleaned. There was what looked like a piece of food in the shower and somebody’s shampoo was still in the bathroom. You could see stains in the pillows through the pillowcases. The so called “lobby” area was completely unorganized with crap everywhere.

Property needs overhaul and upkeep. Stay was so bad that I cancelled my reservation at another Extended Stay property in the Chicago in order to avoid another terrible experience.

Room booked not available. Sent to another location where the type of room I booked was also not available. Lobby was run down and dirty. Waited in first lobby over 10 min for someone to show up. Will never book at an extended stay again.

Would Not recommend this property. No coffee makers in room, nothing in the in room kitchen is stocked, not even a coffee mug. Very thin blanket on the bed. Just very very budget, if that’s what you’re looking for.

The trash cans were not empty from the guest before and the tub was not the cleanest. The gentleman that checked me in was great! He was friendly, accommodating and efficient.

Staff was very nice and satisfied our needs

The rooms and hallways smelled old and musty. Very dated. Outside sidewalks and parking areas were icy and slippery. No one attempted to apply salt. Clearly maintaining the property was not of importance.

Cheap price Smell in the air

Breakfast is a cup of coffee and a cereal bar. :(

The room was in poor condition no shower curtain and not very clean!

Overbooked so the king we reserved wasn’t available & they offered us a room with 2 double beds at a discounted rate but we ended up with a queen because we needed the extra space in the room but when we got to the room there wasn’t a table in there that was also needed. Be sure to bring some safety pins, clothes pins or paper clips to hold the curtains shut, there were burn holes on bathroom floor, the bathtub looked dirty & the supports underneath must have been broken because there was a “V” down the middle of the bottom & it was hard to stand up in it, the bathroom needs towel bars & also separate switches for the light & fan so you can leave the fan on to dry the towels, there wasn’t any dish soap or paper towels in the kitchen area, if you wanted dishes then you had to get them from the front desk, and as for breakfast there wasn’t any juice or milk-only hot drinks, also no cold cereal, there were strange smells in the entryway & hallways. Need I say more…

Bathroom door in room 340 was too warped to close properly. No hair conditioner available and no toiletry vending options.

Vicki at the front desk as well as all the front desk people were fantastic ! !

I wasn't really there long enough to form an opinion.

I was moved to a different location with no prior notice. After hours of driving and unloading my car, I find it was over booked. I somewhat understood. Once to other location there was not coffee pot or other dishes that had been requested months ahead of time. I choose the location because I could use kitchenette. ended up going out for meals anyway. The smell in the halls were horrible. Mixture of animal and smoke.