The room smellled bad and not enough light but smelled horrible.

Everything was as good as expected. Plenty of space in the room. There is a shuttle for travel to the airport but it doesn't start early enough for people leaving on an early morning flight. Location is good for a person staying in town for a few days.

We were met by a delightful employee at the front desk on our arrival. We had a dog with us and we filled out the paperwork and deposit no problem. The problem we did encounter was on the next morning when we were getting ready to check out and get some breakfast. The fellow at the front desk was very short and unfriendly in his disposition and words when we came down by the front desk. l headed towards the side entrance to start the truck as we were in very cold - 17 degree temp and let the diesel truck warm up. The fellow at the counter told me the side door was not to be used, I said to him I believe it says exit on the sign and that the door is an egress from the building. That I had used the door last night to make sure the vehicle was ok. He said that it was not ok for me to use the side entrance as homeless people attempt to sneak in . he also said that if our dog did any damage to the room we would be charged for it. Like I did not already know that.. and he was not friendly, he has lost his compass on understanding that customers that stay at the Hotel are the reason he has a job and being kind in his words are important in the way people view the experience. Kind words can do wonders and he does not represent those kind of values. I think he just does not understand that concept. He acted like he was doing us a favor by letting us stay at the Hotel. very strange . I think he needs a little better understanding of how to talk to people. and be kind and thoughtful.

What i like about it is the location itself its close to everything. Parking is easy. Staff is friendly. The place is a bit out dated. But the room is clean. Breakfast is good. And the bar.

The room was very spacious and clean, but very outdated. The hotel itself was very outdated. The breakfast was definitely not worth bragging about. Luckily the Crepery was nearby. Overall it was a decent stay.

It’s an older building, but the staff is great . I’m very friendly. We drove in from Wasilla. Checking was fast was friendly service. The elevator has kind of a musty smell. The room was very clean. The beds were comfortable. The free breakfast was excellent. Overall, I would stay up this property again.

safe

Good place to stay. Staff is friendly. Rooms were clean. Not a lot of crowds so may feel a little lonely.

Hotel offers shuttle service but it is VERY limited. We called as our flight was coming in late to let them know. They sent a driver at the orginal time, who waited a little bit then left. When we arrived we called and no shuttle service even tho the hours said they did. We had to get a taxi (no easy here) and they did not reimburse for the taxi. Next day we asked about a shuttle to go downtown, nope no shuttle. We only got a shuttle on our last day to the airport as we arranged it and checked on it every day including the morning we were leaving. Prior to stay was sent a note about the shuttle and where they could take us (some at an extra charge which was ok) but in reality they barely have shuttle service and will not go anywhere but the airport. Hotel is dated but not horrible. Beds were comfortable. Hotel room very dry, causing a nose bleed. Extra charge for towels. Guess we should have just put the towels by the elevator like others did.

The heat in the room was intermittent, sometime OK, sometimes not so good.

The staff was super friendly and helpful in every way. Everything was clean and well stocked, Plus you’re invited to a plentiful and delicious breakfast buffet in the morning. We’ll definitely be back!

Jessie at the front desk was fantastic. Very helpful and friendly. We had an issue with our reservation and she went above and beyond to help us out. Made our stay in Fairbanks that much better. Thank you Jessie!

Old place but room was clean and tidy. Staff were very good. Service was great.

Nice, clean , large room. Good breakfast and lounge.

Great

Ok breakfast

Hotel manager was not customer serviced oriented in any fashion. Room was dated and had an odor. The Wi-Fi did not work, they admitted knowing about this problem, but had no desire to fix it. They advertise and even text you about the shuttle but it was not available during my stay. Worst hotel I have every stayed in. Breakfast was almost not edible

Selected this motel because they advertised “area shuttle” and shuttle to and from airport. I should have called to clarify and/or they should make their policies more clear online. There were shuttles for additional fees to specified area attractions (such as Chen’s Hot Springs) but not just “local”(for example I wanted to go to The Museum of the North at UAF). Shuttle service to the airport cut off at 6 pm but they didn’t tell me I had to get my name on a list, so when I wanted the shuttle I was told there was none available. Staff were friendly and room was decently clean though the halls were drab by and not very clean. Breakfast was decent. But overall I was disappointed. Do not recommend staying there if you don’t have a vehicle as it was not easy access to anything.

The location is quiet. The building is old and the rooms are outdated but not really bad.

The restaurant was very good. Loved the laid back atmosphere. The waitress was lovely and food delicious. Front desk staff was kind and efficient.

Friendly staff even with our late night arrival - thank you!

Was disappointed that we could not get a shuttle from the train depot. Our room did not have a blow dryer informed and requested one did not receive. Was not informed about breakfast until our group inquired. Nice waiting area to gather a group. Staff greeted us upon each of our arrivals.

Clean convenient hotel. Easy walk to downtown and not too far from shopping center (1.3 miles to Safeway and Costco). Breakfast was great. Staff are friendly and work hard to help you.

This is our second stay on return from Dead Horse AK. We got the same room for my disabilities and we made use of free laundry services. Food was great as usual.

Very dark and dingy

Loved being able to set outside on the deck in the afternoon for cocktails. The breakfast was good and convenient. Would stay here again.

My overall stay was excellent.

We felt very comfortable in this property. It is conveniently located to most available activities in town. It is older, but any problems with the room were handled immediately. Would definitely stay there again.

Nice hotel. Very clean and beds were comfortable. Staff is friendly. Convenient to dining and most tourist attractions. Would stay here again.

There was black mold in our room and we had to ask for a refund… haven’t been refunded yet

Good beds and pillows. Filling breakfast and quick and efficient service from staff members

Staff was great and had some good recommendations for meals .dinner was wonderful at Saltys