No internet bad service pool dirty

This place is horrible. I would not let my worst enemy stay here. We reserved online paid upfront. When we arrived to check in they made us wait outside for over 30 minutes just to inform us that our room was never reserved. I said fine it’s 1 in the morning just give me a room. The person at the window said I noticed you have a dog wich I replied yes we do that’s why we searched for a pet friendly hotel to wich he replied we are pet friendly but you need to pay extra for the dog. I said I already paid upfront he said yeah but you did not pay for the dog so I paid the extra 30 dollars and said fine I’m tired we just drove 7 hours because we are here for a funeral we had a death in the family just give me a room. they gave me a horrible smelling room I could see cigarette smoke in the air. The area is dirty and run down my wife did not feel safe there were homeless people camped in the parking lot and bushes near the freeway exit. I went back and explained to the guy I cannot stay in that room one of my kids had asthma. So he gave another room wich was full of trash and clutter and old mattresses at this point I had enough I was like you’re gonna pay me my money back and I will simply go somewhere else. After I got ahold of the Expedia rep and explained the situation they were able to get me money back and we stayed at a nice hotel in Rancho Cucamonga. Stay away from this place look elsewhere for a hotel

When we got there the lady looked at us & no response from her we stood there for a couple of seconds before she said very rudely can I help you. Then when we left she was outside the office and we said bye & the lady ignored us.

We specifically booked this hotel to have a place large enough for my family and to have breakfast and stayed 30 minutes away from our destination for the weekend because this place claimed to have both. We arrived to find that they no longer offer any breakfast and they informed me that the room only slept 4 even though the website said sleeps 7 and I listed on my reservation we would have 2 adults and 4 kids. The beds are hard, you can hear every sound and in the middle of the night the AC started sirening and we have to unplug it from the outlet due to the high pitch screaming. It was nearly comical how awful it was.

It. Was a good stay... the rooms were ok for a budget motel ... staff was friendly and helpful...

Swimming

This place was a dump. Paint was peeling off the walls, there were holes in the bedsheets. There was no way I was going to stay there.

The service here was great! Super nice people and helpful. But the actual hotel room was dirty and loud. The other tenets were knocking on doors all the way till the morning and one even walked into our room even after the door was locked. Overall a super weird place to stay even though service was nice.