Stay was perfect no problems clean rooms friendly staff couldn’t be better I stay at Middleburg extended stay every time I come to Cleveland last stay was 13 months absolutely easygoing hotel staff will accommodate your schedule

Hallways smelled absolutely awful and was dirty.

Disappointed, since there was an incident that consisted of the following, it is not a trustworthy hotel where employees see valuable items forgotten in the room and steal them, this past week happened to me and the staff did not take action in the issue against housekeeping, I work in the same thing and we know the hotels' policies and both the manager and the employees are not trustworthy 😔

Check in terrible

Service was nice but had a lot of stragglers hanging around.

Stay was “meh”. Advertised breakfast but was grab and go coffee and granola or muffin. First room smelled of heavy smoke. Easily moved to second but the bathroom in the second the shower curtain smelled musty and moldy - not good. For “extended stay” the furniture was extremely uncomfortable. Cost was some benefit.

Regular Hotel to stay, I just have been 5 days for work. Good Enough

It could've been cleaner. My fridge was dirty. The bedding felt raggedy and old as well as the towels and washcloths.

Man. This hotel has every smell under the sun. The room wasn’t too bad but the hallways were awful. Towels and room cleaned weekly

Bedbugs. Not too long after check in I noticed I had bite marks but assumed they might be mosquito bites. Took a shower got back in bed, less than 20 minutes later more bite marks. Told front desk and the receptionist asked what I wanted her to do about it. Was told to call on Monday to speak to Manager, it’s Saturday night. Came back to room & used flashlight from my phone and recorded a bedbug on the pillow that I had been laying on. Please do not stay here, very dirty only convenience is location.

No breakfast available

Be warned that despite being a non-smoking property, everywhere we were in this hotel, including our room, reeked of stale smoke. As a result I had horrible allergy issues our entire stay and did not sleep much. If this is a concern for you, find another place. We will not return as a result. If that doesn't bother you, know that the bathroom was the nicest part of the room. The stove was gas which surprised me. The one thing that was great about this place was the helpfulness of the front desk person. When I checked in she was courteous and then when I realized there were no sheets for the pull out, she quickly got a set of bedding together for us.

Rooms were not clean. Hotel smelled of cigarette smoke. Stained furniture. Deteriorated patio furniture. No grab and go breakfast availability. No coffee refilled. Dogs Barking. Horrible.

Not clean at all.. can find bugs and horrible stay.

The front desk was very professional.

The kitchen was a plus

As usual, easy, friendly check in. Clean and quiet.

Our hotel check in was somewhat slow. Receptionist was pretty quiet. Only one room key was working. Entered room and smelled of smoke for a NI. SMOKING room. Floors wee wet and slippery Out tv would turn in and only work manually. The remote was not working. Atheism’s smelled somewhat moldy while we showered. There was not fan for ventilation in bathroom. If we were to have stayed for more then o e night we would have had to look for another room.

This stay was perfect

My stay turned to bad when the room that I stayed in ran out of toilet paper. I was told to either use tissues or go get my own. At 2:45am is not the greatest time to go find toilet paper. the next day just the front desk representative gave a half hearted apology and said the shipment just didn't arrive.

It was very quiet and relaxing weekend

The facility was supposed to non-smoking however, as soon as I stepped off the elevator onto the second floor, that’s all you could smell. I had to roll up a towel and block the door to try to keep the smell out of my room. I am a travel nurse and I was there for work, and I was afraid my scrubs were going to smell like cigarettes because of how much the place smelled. The noise level was unbearable.

We really enjoyed our stay. The hotel was clean, well maintained, quiet and secure. The staff was friendly and courteous. Our room was very spacious and laid out conveniently. The only minor complaint I have is that the kitchen had absolutely nothing- no pots and pans, utensils, dinnerware, etc, which we did not anticipate and therefore brought nothing with us for a four night stay. Had we known in advance we could have brought these things to better utilize the full kitchen in our room.

Liked room layout. But no automatic doors at entrance made it difficult with luggage

When I arrived at 3 P.M., there was no one at the desk and a person who had been locked out of his room had been waiting for half an hour. Eventually, a cleaner walked by and called someone. No tea, etc. in lobby or room. Advertised a continental breakfast, but no food showed up, although tea, etc. made a brief appearance in lobby.

All in all it wasn’t bad place needs to be updated.

Room was spacious (queen suite) “breakfast included “ is a joke-a prepackaged muffin and granola bar does not constitute breakfast. There was coffee and hot water in the lobby but no tea bags. Shower rod was falling off the wall, no extra toilet paper. This facility is geared towards long term stays not weekend travelers. But you have to ask at the front desk for everything-clean towels (swap out the dirty ones) pans to use in the kitchenette. The bed wasn’t comfortable for my husband. He didn’t sleep for our stay.

Bad experience for a first time visitor. I arrived very late in the evening and was placed in a room that turned out to be an “out of order” “out of bound” room. If I did not complain that there were no pillows and towels the next day I would not have realized that I was put in a bad room. I was transferred to another room after I made the complaint. How can a manager not know this? The room smelled musty too and the roof was leaking right in front of the door with a trash bin (see pictures).

the worst

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We booked a room for four nights as my wife had surgery scheduled at Cleveland Clinic. We booked this place as it had a kitchen in the unit. The moment we entered here, we realized the lackluster attitude. The backside entry gate didn't have any security. Anyone could get into the hotel without any security card. Our room did not have a functional stove unit. Simple egg boiling took 2 hours. When we reported the issue, we were told it could not be repaired on the weekend and we need to wait for 2 days. To our surprise, for morning breakfast, they gave us 2 bars in a plastic bag at the front desk. It was shocking!! If this is your breakfast, you should put it on your website so people can stay away from your property. Due to my wife's health condition, we were not in a position to stay at this property. Luckily the lady at the front desk approved our early checkout, but we are still struggling to receive our refund for unused nights. Now, we are being told that the lady at the time of check-out did not put any note, so they are not sure why they should fully refund the money. On the other side, hotels.com people are also doing the worst job. After receiving the partial refund, they decided to sleep over it for a week. They woke up from their slumber only when we notified the issue and showed a condescending attitude when they cared to process the amount for one night. They showed (Miguel) no interest at all in even trying to get the remaining amount refunded.

Very welcoming. Clean. & process of checking in is quick