Very nice stay clean and friendly staff

This was the worst hotel experience I have had in 20 years, and as you can see from my profile, I stay in hotels frequently without incident. My family booked this hotel several months ago to proactively secure accommodation for my son’s basketball tournament. Although the staff was friendly and accommodating, the condition of the room was poor. There was clearly a previous and current leak from the shower that has caused water damage to the floor and wall. Mould? The majority of the electrical outlets didn’t work, including the one in the lamp base in the nightstand table - a fact I only observed when I discovered my CPAP machine to be intermittently shutting down throughout the night. We were assigned room 104 - very close to the main lobby and clearly (based on the noise) in the middle of a block of rooms of a hockey team and a gathering of people in their late teen/early 20s. When I went to call the lobby to complain, I discovered the room phone was not working. Then, of course, were the expected issues. Beds were extremely uncomfortable. The pool looked like fun, but it was so overcrowded, I was concerned about my kids’ safety. Breakfast was ok, but eggs were so runny, they were inedible. No fruit at all. Lastly, there was the unexpected issue. We found a tooth - yes, a tooth! - on the floor of our room. I absolutely regret booking this room, and I would recommend anyone looking to stay here, to throughly search the area for alternatives prior to booking.

Good hotel sadly let down by very thin walls being able to hear everything.

Average hotel, would have been no issues but we got a room with a sliding glass door to the outside, husband locked it, thought everything was fine… then in the middle of the night a random man opened the door and came in! Turns out the lock is broken. Front desk didnt seem to care when we told them.. Im just glad I wasnt a solo female staying in the room..

Room 166: The room stunk like very stale cigarette/cigar smoke, there was significant water damage on parts of the walls (don't even want to consider the mold), the heater made ungodly amounts of noise, the room was so dusty and dry, I'm still coughing a week later. The only redeeming things were that the bed was comfortable and there were no bed bugs.

We had to come to town from 4 hours away for a funeral. Everything started at 2, check-in started at 4. We contacted the hotel the day before to ask if we could check in early so we could change. They were very accommodating, noted our reservation, and told us to call the next day from the road to confirm. They were able to give us the room for 1pm, no extra charge. The room was clean, the bed was comfortable, and the water pressure was great. The pool and hot tub were the perfect relaxation at the end of a really long day. Breakfast was tasty, and the staff was present if anything was needed. 11/10 for customer service.

It was an ok experience

Clean room. Looks modern. Bathroom is very small