Upon arrival to the hotel all the staff was exceptionally good they made sure that everything I needed was taken care of they have been very very good about making sure to ask me if my stay is good if there's anything they can do to make it better. The room did smell a little when I walked in the room but I just sprayed my perfume and it's been fine ever since. Nancy at the front desk is exceptionally great!!!

We arrived and clerk couldn't find our reservations. Two people in front of us had trouble checking in as well. I contacted Hotels.com, they phoned front desk, clerk didn't answer. I kept Hotels.com on the phone & got back in line. Finally resolved issue. Room had bad smoke odor. Because of bad weather we stayed there, but slept with the window open. Earlier I went to front desk to request coffee pot (out of) dishes & silverware. Only received 2 coffee mugs & 2 spoons. Clerk looked at spoons & started wiping them with his fingers & just about to breathe on the spoons when I told him to give me washing liquid. The elevator alarm was on, the door was open & stuck. Clerk pulled the door out of the jam. In the lobby people were walking their dogs in & out. One person had 3 dogs & said he had a dog-walking business. During the night dogs could be heard barking. Overall our overnight stay was the horrible. Clerk was incompetent & not very friendly. We will never stay at this hotel again & we recommend others to look elsewhere. If it weren't for the snowstorm we would have looked for another hotel.

the only thing was there was no tp

Great for longer-term stays, but the Wi-Fi is horrible and apparently nobody knows how to reset it on the weekends

Good stay... spacious rooms

Check in was horrible! Took guy at front desk forever to check in I prebooked online. Then no tv or on and off service all wkend. Comforter was stained. Loud and noisy all wkend. Hall smelled of marajuana…homeless people hanging around outside window and someone or several people living in camper parked outside in and out of that all wkend. Nosey people hanging around by door listening and ease dropping by my door. Cops driving through parking lot. If I knew this place was a target for bad people? Or drugs? Idk… would not have stayed. Horrible stinky halls of dog poop or pee/ garbages always full and smelled horrible in halls!!!

The staff is always great I’ve never met any member of the staff that was not helpful even down to the maintenance guy! This is definitely a hidden gem if you want a peace of mind this is definitely the place to be just being genuinely honest.

Customer service is very rude